Customer Service/Sales Representative in South Charleston, WV

Aptiva Corp

South Charleston, WV, USA

Published: 6/14/2022

Full Time

Job Description

Hello,

Hope you are doing great. Kindy find the JD below for the W2 Requirement - Customer Service Retention Specialist in South Charleston, WV 25303. If you are interested, please share the below details:

1. First name:

2. Middle name:

3. Last name:

4. Email id:

5. Phone number:

6. Mailing address:

7. Availability to start on 28th APR:

8. Highest education and year of graduation:

9. Training Production Schedule will be 11:30 am 8pm EST

JOB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS: Duties include, but are not limited to:

Promoting and/saving products and services
Providing an excellent customer experience via phone
Negotiating and completing save/service order requests from customers.
Working with customers patiently, tactfully, and efficiently
Accurately informing customers of various fees and adjustments.
Providing options to the customer based on product and service needs.
Active listening skills
Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS: Outstanding Customer Service skills.

Excellent skills in the following areas:

Communication - Interpersonal - Analytical - Problem Solving.
Basic math skills, data entry skills, and sales aptitude
Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
Ability to multitask in a fast-paced environment.

PREFERENCES

Previous Customer Service experience in a high volume

2+ years of Call Centre experience or equivalent required

1 Year contact centre and 1 Year retention experience are preferred

High school diploma or the equivalent

18 Years of age or older