Job Description
Job DescriptionIntake Specialist – Administrative Support
Just Compassion | Tigard, ORFull-Time / Part-Time | $23.5 per hour (DOE) | Benefits Included
About Just Compassion
Just Compassion is a community-centered organization dedicated to providing essential services, shelter, and pathways to housing stability for individuals experiencing houselessness. We are committed to a low-barrier, housing-first approach, ensuring equitable access to services and fostering long-term housing solutions.
Position Summary
The Intake Specialist for the HRSN (Housing-Related Social Needs) Program plays a vital role in helping individuals secure stable housing by conducting intake screenings, facilitating initial rent payments, and ensuring a seamless transition into case management. This position requires strong attention to detail, financial coordination skills, and a compassionate, trauma-informed approach to client engagement.
Key Responsibilities
1. Client Screening & Intake Process
- Conduct initial screenings to determine eligibility for the HRSN Program based on funding and program criteria.
- Collect and review required documentation, including identification, proof of income, and other necessary paperwork.
- Clearly explain program guidelines, expectations, and next steps to potential clients.
- Ensure all client information is securely recorded in the client database, maintaining strict confidentiality.
2. Financial Coordination & Initial Payment Processing
- Assist clients with their initial rent payment, ensuring accuracy and compliance with program policies.
- Process utility payments on behalf of program participants.
- Maintain detailed financial records of payments made and received.
- Provide receipts and payment confirmations to clients and landlords as needed.
3. Client Transition to Case Management
- Facilitate a smooth handoff to the assigned case manager once rent payment is completed.
- Ensure accurate transfer of client records, financial details, and intake notes to the case management team.
- Communicate any immediate client concerns to case managers for early intervention.
4. Data Entry & Reporting
- Maintain accurate and up-to-date records of client intake, payments, and status updates.
- Generate reports as needed to track program participation, financial transactions, and client transitions.
- Ensure compliance with Medicaid, county, and grant reporting requirements.
5. Client Support & Relationship Building
- Provide compassionate, trauma-informed support to individuals entering the program.
- Serve as the first point of contact, answering questions and addressing initial concerns.
- Uphold a low-barrier, housing-first approach that ensures equitable access to services.
Qualifications & Skills
- Experience in intake coordination, social services, housing programs, or a related field (preferred).
- Strong organizational skills and attention to detail.
- Experience handling financial transactions and maintaining accurate records.
- Ability to work with diverse populations, including individuals experiencing houselessness or housing instability.
- Proficiency in client databases, Microsoft Office (Excel, Word, Outlook), and data management tools.
- Strong verbal and written communication skills.
- Understanding of Medicaid guidelines and housing-first principles (preferred but not required).
Performance Expectations
- Complete client intake screenings within designated timelines.
- Accurately process and track client payments with zero discrepancies.
- Effectively transition clients to case management within the expected timeframe.
- Maintain 100% compliance with confidentiality and data security policies.
- Demonstrate cultural competency and a client-centered service approach.
Work Environment & Schedule
- Primarily office-based work, with potential for remote administrative tasks.
- Occasional site visits to partner agencies or housing locations may be required.
- Regular business hours with some flexibility based on client needs.
Why Join Just Compassion?
- Be part of a mission-driven team dedicated to breaking the cycle of houselessness.
- Competitive pay and benefits, including health, dental, and paid time off.
- Opportunities for professional development and training in trauma-informed care, de-escalation, and housing-first approaches.
- A collaborative and supportive work environment that values innovation and compassion.
Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.
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