Job Description
Job Description
Job SummaryWhitman-Walker Health (WWH) is seeking a skilled and compassionate generalist in human resources to join our People Operations team at a Director level and help shape a high-performance, mission-driven culture. In this critical role, you will oversee the administration of our comprehensive leave programs (FMLA, STD, LTD, medical accommodations, etc.), total rewards, and HRIS. The ideal candidate will be a forward-thinking leader who balances organizational objectives with a deep commitment to health equity and creating a respectful, affirming workplace environment. This role reports to the Vice President, People Operations.
Core Whitman-Walker Values & Professional Expectations:
- Perform and behave in accordance with Whitman-Walker’s mission, cultural norms and core values of dignity, respect, affirmation, and humility.
- Maintain a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
- Demonstrate excellent customer service by identifying and exceeding customer requirements.
- Adhere to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
- Maintain data integrity through conscientious use of relevant tools and employing a system of checks and balances.
- Demonstrate organizational skills necessary to multi-task, meet deadlines and re-prioritize as needed.
- Participate in organizational quality and performance improvement activities.
Role Specific Primary Essential Duties:
Compensation & Benefits Management
- Continuously evaluate competitive compensation and total rewards programs that attract and retain top talent.
- Assist in the design, development, and management of a comprehensive compensation strategy that aligns with the organization’s goals and values.
- Oversee salary structures, incentive programs, and benefits administration, ensuring compliance and alignment with market trends and business objectives.
- Conduct market analyses and benchmarking to maintain competitive pay structures and inform pay equity reviews.
- Support employees with day-to-day benefits and total rewards questions, changes, and requests.
- Review and analyze monthly carrier invoices for accuracy and reconcile prior to submittal to AP.
- Drive continuous improvement in HR processes through data analysis, trend identification, and evidence-based recommendations to leadership.
Leave Administration
- Advise employees and managers on the organization's leave programs, including parental, medical, disability, military, or unpaid leave.
- Analyze leave claims to determine eligibility in collaboration with third-party leave brokers.
- Guide employees through the leave process, ensuring understanding of benefits and return-to-service protocols.
- Maintain and manage leave records and process adjustments in HRIS/payroll systems.
- Support offboarding, including conducting exit interviews, analyzing feedback trends, and notifying internal stakeholders.
HR Systems & Data Management
- Lead the management and optimization of the organization’s HRIS and related platforms to ensure data accuracy, system optimization, and user accessibility.
- Oversee HR data reporting and analytics functions to support business intelligence, compliance, and data-informed decision making.
- Identify and implement opportunities to streamline and automate HR workflows, enhancing efficiency, accuracy, and user experience.
- Develop and maintain comprehensive system documentation, standard operating procedures, and user training materials.
- Monitor system performance, troubleshoot issues, and lead enhancements or vendor-driven upgrades to align with organizational needs.
- Work closely with Payroll and Finance teams to ensure data housed within the HRIS is accurate, up-to-date, and aligned with workflows.
Management and Supervision:Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to the Vice President of People Operations.
QualificationsEducation & Experience
- Bachelor’s degree in human resources or related field.
- Eight to ten (8-10) years of work experience in the human resources field and at least five years of experience leading an HR team or function.
- Professional certification (PHR, SPHR, SHRM-CP, SHRM-SCP) from HRCI or SHRM required.
- Experience working in a Federal Qualified Health Center (FQHC), or related health care environment required.
- Experience working with members of the LGBTQ+ community and in diverse working environments preferred.
Skills & Competencies
- Strong knowledge of labor laws, collective bargaining, and employee relations practices.
- Exceptional analytical skills with the ability to interpret data and provide actionable insights.
- Proficiency in Microsoft Office Suite and Human Capital Management Systems.
- Detail-oriented with strong organizational skills to manage competing priorities.
- Ability to maintain confidentiality, exercise discretion, and handle sensitive issues with empathy and professionalism.
- Excellent verbal and written communication skills.
Role Specific- Knowledge, Skills and Talents Required:
- Strong knowledge of numbers and ability to provide quantitative analysis.
- Strong analytical capabilities to analyze trends, surveys and spreadsheets.
- Detail-orientated to research and interpret data.
- Ability to remain confidential and practice discretion.
Working Conditions:
Working conditions for this position are normal for an office environment. Individuals may be required to work evenings and/or weekends and organize events. This role is eligible for telework.
Physical Demands:
- Lifting: No more than 20 lbs. and infrequently.
- Movement: Standing and sitting for long periods.
- Visual: Long periods on computer.
- Concentration: Extended periods of engagement with computer systems where concentration is key to accuracy in data entry. Intermittent periods of engagement with a telephone system to respond to inquiries where concentration is key to task performance.
- Communication: Direct and indirect communication. Written and verbal competency.