Healthcare Call Center Representative (Bulk Hiring)

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Healthcare Call Center Representative (Bulk Hiring)

Location: San Diego, CA

Duration: 03 months

Pay rate: $22-$24/Hr on W2 AI only

Training Schedule:

• First 6 weeks onsite
• Training Hours: MF, 8:30 AM 5:00 PM
• Phase 1: Inclass training
• Phase 2: 1- 2 weeks on phones (flexibility required for shift changes including 11:30 AM to 8:00 PM)

Work Schedule:

• M-F 8a-6pm 1130-8pm and possible weekends Candidates need to be flexible to work all schedules to help with business need
• Possibly could work remote after they pass training and the assessments
• Would need dedicated workstation If they work on-site

Duties

• Position Purpose: Responsible for quality communication between Health Plan and plan members, providers, employer groups, internal departments and external agencies.
• Customer Care Must be customer focused and maintain a high level of knowledge regarding Health Plan benefits and procedures.
• Uses knowledge and judgment to select appropriate resources for assisting callers.
• Provides information on all aspects of Health Plan benefits, policies, and procedures. Problem Resolution Responsible for accurate problem solving.
• Researches and resolves concerns.

Skills

• Minimum of one year customer service experience.
• Recent Call Center experience in healthcare industry is required.
• Experience in taking between 60-80 calls a day, inbound and outbound
• Ability to participate in the activities of the customer service area. Superior interpersonal skills.
• Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery. Basis computer and writing skills. CA Certifications and Licensure: Medical Office Certification to include Medical Technology, preferred.
• More experience in health call centers - the better
• Looking for candidates who have long term assignments, not short stints.
• Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.
• Basic computer and writing skills
• Have worked in an environment that requires them to meet KPI’s
• Client has strict KPI’s the workers must meet to stay in compliance with their position
• Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases
• Epic Experience preferred
• Investigatory skills – researching and looking into inquiries • TalkDesk – preferred

Education:

• High School diploma or equivalent required

Required skills

• Customer service
• Call center experience
• Interpersonal skills
• Knowledge of health maintenance organizations
• Performance management
• Additional
• Handling grievance cases
• Customer satisfaction assessment
• Basic computer skills
• Writing skills
• Understanding hipaa compliance
• Medicare knowledge
• Service recovery
• Fast-paced environment experience
• Investigatory skills
• Epic
• Talkdesk

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.