Job Description
Job DescriptionAt ALLERE GROUP, we pride ourselves in creating the perfect match for our candidates. We work tirelessly to build relationships with top companies across the nation, so we always have exciting opportunities for the right candidates. If you are excited about emerging technologies and would love to be a part of a progressive company, we want to talk to you!Job Title: Content/Documentation AnalystLocation:Cumberland, RIJob DescriptionThe Content Developmentand Communication Specialist is responsible for the accuracy and documentation of various procedures. This individual will create new, and improve upon existing standard operating procedures, job aids, customer letters, and supporting program execution information. Also, this individual will be responsible for identifying and continually making process approvements in alignment with evolving organizational priorities and strategy.
- Responsible for creating/updating and maintaining process documentation (SOPs, Process Flows, Work Instructions) within the agent knowledge management tool
- Will work closely with department leadership and subject matter experts (SMEs) to understand current processes and develop documentation in compliance w/regulatory guidelines
- Ensure consistency across documentation and products and drive a thoughtful user experience
- Challenge existing processes and continuously seek ways to drive consistency, standardization, and best practices to streamline processes, drive efficiencies, create value, and create a continuous improvement mindset and culture
- Ensure documentation integrity and consistency of documentation practice
- Remains up to date with, and leverages, the latest process improvement methods, and practices
- Support training initiatives by creating documentation outlining processes in a clear, succinct, and easy to understand manner
- Identify relevant changes for assigned departments based on process changes in other areas of the business
- Builds strong internal and external relationships to gain and share best practice insight.
Qualifications:
- At least five years of Process documentation & Communication experience
- An ability to absorb information from a myriad of stakeholders and functions, develop creative/practical documentation to achieve desired, timely results in a highly technical, operational environment is required.
- Excellent written and verbal communication
- Excellent organizational and time management skills with the ability to manage multiple programs and stakeholders
- A demonstrated knowledge of continuous improvement methods, tools and practices including proficiency in Microsoft Office and other related program software.
ALLERE GROUP is a proud woman-owned business (WBENC certified) and active supporters of numerous philanthropic, volunteer, and fundraising endeavors. ALLERE GROUP offers direct hire, contract to hire, and statement of work placements. We offer access to employer healthcare benefits, and a 401k retirement plan. Allere Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.