Account Representative - State Farm Agent Team Member

Job Description

Job DescriptionBenefits:

• License reimbursement
• Bonus based on performance
• Company parties
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our first office opened in 2004, and we expanded with a second location in 2011. Today, our team is made up of 10 members who work together in a fun, supportive, and hard-working environment. Before becoming an agent, I was a State Farm team member, so I understand the role from firsthand experience and know what it takes to build a strong, successful office.

We offer PTO and holiday pay, support for work-life balance, and reimbursement for licensing costs to help team members grow in their careers.

Our culture is upbeat, friendly, and driven. Were an office that takes pride in working hard while still keeping things positive and fun. Were looking for someone who is happy, motivated, and a true go-getter; someone with a great attitude who wants to build a long-term career with our team.

If youre looking for a supportive environment where you can grow and be part of a dedicated, energetic group, this could be a great fit for you.

ROLE DESCRIPTION:
As an Account Representative you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Build and maintain customer relationships by reviewing needs, answering questions, and identifying opportunities for additional coverage or services.
• Manage customer accounts and keep all information accurate in the database.
• Assist customers with policy updates, billing questions, and service requests, ensuring smooth and timely processing.
• Proactively connect with customers regarding relevant product and service options based on their needs.
• Coordinate with underwriting and internal departments to support timely policy issuance and service continuity.
• Comfortable discussing coverage options for home and auto insurance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Team player who collaborates with teammates to ensure a great customer experience
• Comfortable being proactive reaching out, following up, and keeping opportunities moving
• Positive attitude and the drive to learn, grow, and hit goals
• Must be willing to obtain a Property & Casualty License.