Divisional Customer Operations Strategy Manager
Job Description
Job Description
About Parker Hannifin
For more than 100 years, Parker Hannifin has advanced motion and control technologies that help make energy cleaner, transportation safer, medical therapies more effective, and manufacturing more efficient. Our people-first culture values teamwork, inclusion, and growth across engineering, manufacturing, finance, supply chain, HR, IT, and more.
A day in this role
You start your morning connecting with production, logistics, and sales to review order pipelines. A customer escalates a complex application requirement—your segmented service team (premier and select) rallies to craft solutions. By midday, you’re leading a cross-functional huddle to prioritize service improvements tied to WIN strategy LTR service levels. In the afternoon, you analyze customer feedback trends, deploy POP tools to simplify a bottlenecked process, and coach team members on development plans. You end the day adjusting strategy based on competitor moves and market signals, ensuring best-in-class support for premier customers and market-matching service for select customers—while lowering cost to serve.
What you’ll own
- Strategic oversight of divisional customer service within the order management process, interacting daily with customers, production, logistics, and sales.
- Design and execution of a best-in-class service model for premier accounts across applications and customer service; establish a segmented approach for premier and select customers.
- Acceleration of application development speed and quality to achieve a conversion rate of 50%+.
- End-to-end customer feedback management and continuous improvement initiatives that boost satisfaction and loyalty.
- Cross-functional leadership to drive service improvement priorities and deliver on WIN strategy LTR service levels.
- Breakthrough simplification of processes, roles, and workloads using POP tools to optimize team resources.
- Talent assessment, development, and management to meet evolving business needs.
- Development and maintenance of commercial processes within your assigned organizational segment.
- Active networking with Parker divisions and external scanning of competitors to identify trends and refine strategy.
What you bring
- Bachelor’s degree required; Engineering degree preferred.
- 5+ years in customer-facing global sales or customer service.
- Experience with channel management and enhancing customers’ digital experiences.
- Preferred: engineering background leading an Applications Engineering team.
- Demonstrated success elevating customer experience outcomes.
- Influential leadership with the ability to drive change across functions.
- Exceptional customer service capability and hands-on process improvement leadership.
Proficiencies
- Customer Service
- Bachelor's Degree
- Continuous Improvement
- Engineering Degree
Legal Notices
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission