Communications Specialist (Retirement Services)

Job Description

Job Description

Job Title: Communications Specialist

Department: Retirement Services

Reports To: Director, Retirement Services

FLSA Status: Non-Union, Exempt

Date Created: August 19, 2025

About Us

Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues.

The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people.

For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.

Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A

Job Summary

The Communications Specialist will play a key role within the Retirement Services department to develop and execute strategic Taft-Hartley based member benefits communications that are easy to understand and inspire member engagement. This position blends content development and project management to deliver high-impact communications across multiple channels. The Communications Specialist will work with both internal and external stakeholders to assess membership needs, define messaging strategy, and create materials that meet both compliance requirements and fulfill the department’s communications strategies. The Communications Specialist will track engagement metrics and continuously refine approaches to increase awareness, utilization, and member understanding.

Essential Duties and Responsibilities

• Develop and execute communications strategies to enhance member understanding of Taft-Hartley retirement programs, including defined benefit pension plans and the 401(k) plan.
• Act as project coordinator for development of all benefits communications for the Retirement Services department by managing project strategy, and planning, and ensuring all milestones and deliverables are met.
• Create high-impact content for member presentations, benefit guides, digital campaigns, recurring compliance communications and the member portal.
• Serve as point-person for coordinating the approval process with the Executive Communications Department for communication materials.
• Coordinate translation requirements for all content with the Executive Communications Department.
• Gather and analyze member feedback to improve communication strategies and address information gaps.
• Develop and manage templates for communicating pension benefits to Union members.
• Review custom communications written in response to member inquiries.
• Review and edit communications generated by external TPAs; provide feedback to assure alignment with RS strategies and broader organizational goals.
• Ensure all communications are compliant with company policies and regulatory requirements.
• Perform other relevant functions as necessary or as assigned by management.

Qualifications

• Strong understanding of member benefits, including regulatory requirements, preferably in retirement benefits.
• Proven ability to manage multiple projects and meet deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• High attention to detail and accuracy required.
• Strong command of the English language as shown through excellent written and verbal communication skills.
• Strong editing and proofreading skills demonstrated through the completion of a writing assessment required.
• Familiarity with CMS (Content Management System) platforms, email marketing tools, and other communications tools preferred.
• Proficient graphic design or video editing experience preferred.

Soft Skills

• Ability to work collaboratively, independently and with cross-functional teams.
• Adaptable and demonstrate active listening skills in all communications, fostering trust and engagement.
• Ability to influence and persuade stakeholders through clear, compelling messaging and data points.
• Maintain a solution-oriented approach in a fast-paced work environment.
• Shows initiative and a proactive mindset.

Education

• Bachelor’s degree in Communications or related field required.
• Minimum of 3 years experience in benefits communication or marketing communications, preferably in the Taft-Hartley space.

Language Skills

• Bilingual in Spanish preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling
• Over 2/3 of the time: Talking or Hearing
• 100% of the time: Using Hands