Operations Associate - ORDP

Job Description

Job Description

The Operations Associate SRDP is part of an 18-24 month long rotational program that will expose future sales professionals to various aspects of our Sales team. The four-part rotation program will provide necessary experiences to build key skills enabling participants to become successful Sales team members. The program will include the following experiences:

• Build technical service skills, aptitude, and application.
• Build acumen around the business, divisions, customers, and go-to-market strategy.
• Gain a thorough understanding of Nixon Power Services Aftermarket service and sales processes.
• Develop plans and diagnostic methods to effectively understand and address customer needs.
• Support the sales organization achieving financial goals and gain an understanding of P&L management.
• Build cross-functional partnerships with and understand the interaction of Sales, Operations, & Corporate.
• Gain a basic understanding of the assigned division’s product offerings and technical applications.

The Operations Associate will work gain knowledge on Nixon’s product offerings for Service, Industrial, and Residential Sales, learn sales operations processes to gain an understanding of projects scope, installation, and commissioning standpoint.

Upon completion of the program, team members will move into a role that fits their knowledge and skill set gained throughout the program and meets Nixon’s business needs.

Essential Responsibilities

• Industrial Sales
  1. Gather “Request for Quotes” (RFQs) from various sources
  2. Produce accurate and timely quotations that will positively impact sales.
  3. Scrub quotes for additional manufacturer discounts.
  4. Project management duties for jobs in pre-sale phase.
  5. Audit project information to ensure data integrity.
• Project Management
  1. Mange all projects with current data and status through BOLT from job setup to job closeout.
  2. Ensure internal team and customers are consistently updated with the manufacturing/shipping status.
  3. Oversee the invoicing of customers and monitor customer payments.
  4. Oversee tracking of cost information to sales staff for review of profitability.
• Customer Service and Support
  1. Handle incoming calls and emails from customers, sales channels, and other stakeholders.
  2. First point of contact for customers, distributors, and sales teams.
  3. Maintain customer relationships and communication throughout the repair or sales process.
  4. Update and track communication records in CRM, e-mail chains, and other formats.
  5. Respond promptly to all customer inquiries regarding requests for service.
• Service Sales
  1. Work with vendors to find solutions that reduce costs of goods related to inventory and materials.
  2. Assis in communicating expectations, planning, and aligning quoted work appropriately.
  3. Review and follow up daily on quoted work and track sales progress through BOLT.
  4. Respond to all customer calls and emails regarding requests for additional service work.
  5. Track all project costs and provide feedback on actual cost to sales staff for profitability review.
  6. Process job quotes to and from key customers.
• Continuous Improvement
  1. Look for ways of improving the overall operation and implementing necessary action plans.
  2. Ensuring data integrity of all projects in GP and BOLT.
  3. Support implementation of process changes.
  4. Execute system improvements to support strategic projects.

Knowledge & Skills

• Ability to multi-task, prioritize, and manage time effectively with strong attention to detail.
• Excellent communication skills, both written and verbal.
• Strong organizational skills.
• Ability to learn quickly and teach others complex data, process and control tasks.
• Proficient in Microsoft Suite of programs.
• Ability to manage complex spreadsheets.

Education & Experience Preferences/Requirements

Degree Required: High School Diploma / GED

Years of Experience: 4-5

Pursuing bachelor’s degree from an accredited university or pursuing an associate’s degree from an accredited two-year college. Must be in final year of educational pursuits.

• Must be in final year of educational pursuit.
• Customer service experience preferred.
• Leadership experience through extra-curricular activity, organizations, club, sports, or employment preferred.
• Commitment to the 2-year program.