Job Description
Job Description
Manifest Solutions is currently seeking a Customer Service Representative for a position in New Haven, IN.
- Act as the primary contact for customers during new installations, addressing inquiries and concerns, and providing updates throughout the process.
- Collaborate with internal departments for timely scheduling and completion of installations, while maintaining accurate records in the CRM system.
- Educate customers on utility services and energy efficiency, contributing to process improvements for enhanced satisfaction and efficiency.
- Utilize knowledge of equipment and systems, maintaining intermediate computer literacy to perform cost-effective work.
- Train and guide employees, adhering to company policies and fostering a cooperative environment.
- Adjust work activities based on time constraints, seeking information to enhance job skills.
- Network with peers, contribute to team goals, and make decisions that improve efficiency and customer satisfaction.
- Coordinate with internal departments to resolve customer concerns and ensure positive customer experience throughout the process.
- Assist in scheduling jobs and planning project activities, ensuring safe working environments and effective communication of project details.
Qualifications:
- High school diploma or equivalent required; associate degree in Electrical, Electronic, Civil, Mechanical Engineering Technology, Business, Communications, or a related field preferred.
- Previous customer service experience, preferably in the utility or service industry.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively.
Proficient in CRM software and Microsoft Office Suite. - Exceptional verbal and written communication skills, with a strong emphasis on problem-solving.
- Proficient in Microsoft Office Suite and other relevant software applications.
- Strong organizational, analytical, and prioritization abilities to manage tasks effectively.
- Occasional travel may be necessary, ranging from 10% to 25%.
Minimum experience requirements include:
- 2 years of utility industry experience with a bachelor's degree.
- 4 years of related experience with an associate degree.
- 6 years of related experience with a high school diploma/GED.