Job Description
Job Description
Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.
Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!
Compensation:
$40,000 - $45,000 yearly
Responsibilities:
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
- Confirm client insurance coverage and provide evidence of insurance papers to policyholders
- Follow-up on client interactions in a thorough manner to ensure customer satisfaction
- Make accurate modifications to consumer policies depending on the information supplied
- Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
Qualifications:
- Basic knowledge of insurance policy procedures and schedules is preferred
- Prior work in a customer-facing position or customer service role is required
- Display strong communication skills, active listening skills, and personal skills
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
- High school diploma or GED equivalent needed
About Company
We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.
About Our Agency:
- Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
- Our office is located in Suwanee.
- We have over 25 years of combined insurance experience in our office.
- Additional languages spoken: Spanish.
If you want a career, not a job, then we encourage you to apply.