Customer Retention Specialist

Job Description

Job DescriptionBenefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Training & development
• Wellness resources

About the Role:
As a Customer Retention Specialist at Mr. Rooter of Cook County, you'll play a vital role in ensuring our customers receive exceptional service and support. Join our passionate team in Elk Grove Village, IL, and help us foster lasting relationships with our clients while contributing to our mission of delivering top-notch plumbing solutions.

Responsibilities:

• Engage with customers to address inquiries and resolve issues promptly.
• Develop and implement customer retention strategies to enhance satisfaction.
• Analyze customer feedback and data to identify trends and opportunities.
• Collaborate with team members to create personalized follow-up plans.
• Monitor customer interactions to ensure service excellence and compliance.
• Maintain accurate records of customer communications and resolutions.
• Utilize CRM software to track customer engagement and retention metrics.
• Assist in creating customer loyalty programs and promotions.
• Maintain a low or no anxiety position

Requirements:

• Proven experience in customer service or retention roles, preferably in the service industry.
• Strong communication and interpersonal skills with a customer-centric attitude.
• Ability to analyze data and derive actionable insights.
• Familiarity with CRM systems and customer engagement tools.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; degree in business or related field preferred.
• Positive demeanor and a passion for helping others.
• Ability to keep the everyday anxious situations at a very low position to remain effective in the role

About Us:
Mr. Rooter of Cook County has been proudly serving the Elk Grove Village community for over 20 years. Our commitment to reliable, professional plumbing services has earned us a loyal customer base and a stellar reputation. We value our employees and foster a supportive work environment where everyone can thrive and grow.