Job Description
Job Description
???? Be the Backbone of Field Operations – Join Alvarez Plumbing & Air Conditioning as a Plumbing Dispatcher! ????
Position Title: Plumbing Dispatcher
Company Name: Alvarez Plumbing & Air Conditioning
Pay Range: $22.00 – $26.00 per hour (based on experience)
Employment Type: Full-Time
Location: Tampa, FL (In-Person)
Industry: Plumbing / Refrigeration (Residential, Commercial)
Job Overview
Alvarez Plumbing & Air Conditioning is hiring a dependable and experienced Plumbing Dispatcher to support our residential and service plumbing division. This full-time, in-office role is the heartbeat of daily field operations—responsible for smart scheduling, clear communication, and helping ensure excellent customer service. If you thrive in a fast-paced environment, are cool under pressure, and understand how plumbing fieldwork functions, this is your chance to be a valued partner on a strong, well-run team.
Who We Are
Alvarez Plumbing & Air Conditioning is a respected, family-owned company that’s been serving the Tampa Bay community for decades. Known for professionalism, stability, and a strong team culture, we provide our employees with long-term career opportunities, modern tools, and a collaborative workplace. We don’t just hire dispatchers—we support and develop operations pros who are critical to our service success.
Key Responsibilities
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Coordinate daily service schedules for plumbing technicians with a focus on efficiency and customer satisfaction
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Assign jobs based on skill, proximity, and workload
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Receive and dispatch service calls; retrieve and update customer records
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Adjust schedules and appointments throughout the day as needed
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Support field technicians with customer communication and job details
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Document all activities accurately in ServiceTitan and other company systems
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Monitor job progress, material availability, and reschedule follow-ups
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Answer phones and route service requests with professionalism and urgency
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Maintain strong internal communication across departments
Qualifications
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3+ years of plumbing field experience or equivalent trade knowledge
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2+ years of dispatching, scheduling, or operations coordination experience
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Proficiency in ServiceTitan is required
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Excellent knowledge of Tampa Bay area geography (Hillsborough & Pinellas Counties)
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High attention to detail and ability to multitask in a fast-paced setting
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Strong verbal communication and customer service skills
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Professional demeanor, team-oriented mindset
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Bilingual (English/Spanish) preferred
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High School Diploma or GED required
Benefits
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Competitive hourly pay: $22.00 – $26.00 per hour (based on experience)
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401(k) with company match
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Health, Dental, Vision, and Life Insurance options
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Paid Time Off (Holidays, Vacation, Sick)
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Stable, year-round employment
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Supportive and organized team culture
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Modern systems and dispatching tools
Schedule
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Monday–Friday, 7:15 AM – 4:00 PM
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Occasional on-call or after-hours shifts with incentive pay
Location
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In-person position based in Tampa, FL
Equal Employment Opportunity
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.
Compliance Statement
A background check will be completed as part of the onboarding process, in compliance with applicable laws.
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