Job Description
Job DescriptionWe are looking for a motivated and detail-oriented Administrative Assistant to join our team in Keego Harbor, Michigan. This role combines administrative expertise with customer service and sales support, offering a unique opportunity to contribute to operational efficiency and business growth. Ideal candidates will thrive in a fast-paced environment and excel at multitasking while maintaining high attention to detail.
Responsibilities:
• Provide guidance to customers throughout the application process, ensuring all required documents and contracts are completed accurately.
• Respond to customer inquiries, offering clear and helpful information about products and services.
• Enter orders, applications, and customer details into internal systems with precision and efficiency.
• Manage the preparation, packaging, and shipment of supplies and promotional materials.
• Maintain organized records and perform general office duties to support daily operations.
• Assist the sales team in converting leads into new business opportunities by following up and providing necessary support.
• Educate customers on product offerings, helping them identify solutions tailored to their needs.
• Facilitate sales processes from initial lead qualification to finalizing paperwork.
• Monitor and replenish office supplies to ensure smooth day-to-day functioning.
• Handle inbound and outbound communication, including telephone calls and document compilation.• Proven experience in administrative roles, inside sales, or customer service, preferably within financial services or payment processing industries.
• Strong verbal and written communication skills, with the ability to establish rapport quickly.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks effectively.
• Proficiency in Microsoft Office Suite and adaptability to learn new software systems.
• A proactive problem-solving approach with a focus on delivering excellent customer service.
• Familiarity with handling customer contracts and compiling necessary documentation.
• Ability to manage inbound and outbound telephone calls professionally.
• Experience with shipping processes, including packaging and dispatching materials.