Job Description
Job Description
We are looking for an experienced Workplace Services Supervisor to oversee workplace services and ensure a seamless experience for clients, visitors, and employees. This position is ideal for someone who is detail oriented, thrives in a fast-paced environment, and excels in leadership, hospitality, and operational management. As a Contract to permanent role, this opportunity combines immediate impact with long-term potential.
Responsibilities:
• Lead the delivery of detail-oriented and hospitality-driven experiences for all visitors, employees, and callers.
• Manage visitor check-in, badging, and office orientation processes to ensure smooth arrival procedures.
• Supervise daily reception operations, including lobby management, meeting coordination, and conference room scheduling.
• Partner with Facilities, Security, and Workplace teams to maintain a safe and efficient environment.
• Provide clear direction and oversight to reception staff, setting expectations for service delivery and accountability.
• Monitor compliance with security, privacy, and operational protocols to uphold industry standards.
• Compile and deliver accurate reporting on service metrics, operational performance, and trends.
• Identify opportunities to improve processes, streamline workflows, and enhance overall service delivery.
• Ensure adherence to all safety, security, and compliance requirements.
• Act as an escalation point for complex or sensitive situations, ensuring timely and appropriate resolution.
• A minimum of 3-5 years of supervisory experience in hospitality, customer service, or workplace services.
• Proven leadership skills with the ability to coach and develop team members effectively.
• Strong administrative capabilities, including managing office supplies and maintaining organized systems.
• Experience in receptionist duties and front-of-house operations.
• Excellent communication and interpersonal skills to foster a collaborative team environment.
• Ability to manage schedules, coordinate staffing coverage, and ensure operational continuity.
• Familiarity with safety, security, and compliance protocols in the workplace.
• Demonstrated ability to identify and implement process improvements for operational excellence.