Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team on a contract basis in New York, New York. In this role, you will handle inbound and outbound calls, assist with order entry, and deliver exceptional service to our customers. If you excel in a call center environment and thrive on building positive customer relationships, we encourage you to apply.
Responsibilities:
• Respond promptly to inbound customer inquiries via phone, ensuring a positive and attentive experience.
• Make outbound calls to address customer concerns and follow up on service requests.
• Accurately input customer orders and data into the system, maintaining high attention to detail.
• Resolve customer issues and complaints with empathy and efficiency.
• Collaborate with team members to ensure seamless service delivery and resolution of complex cases.
• Provide customers with detailed information about products, services, and company policies.
• Maintain up-to-date knowledge of company offerings to address customer inquiries effectively.
• Log and track customer interactions to ensure accurate documentation and reporting.
• Adhere to established call center protocols and performance standards.
• Identify opportunities to improve customer satisfaction and suggest process enhancements.• Proven experience in a call center or customer service environment.
• Strong communication skills, both verbal and written.
• Proficiency in order entry and data management systems.
• Ability to handle high call volumes while maintaining professionalism.
• Demonstrated problem-solving skills and attention to detail.
• Familiarity with inbound and outbound call handling.
• Capable of working independently and as part of a team.
• High school diploma or equivalent required; additional certifications in customer service are advantageous.