Job Description
Job DescriptionPatient Care Coordinator
FrankCrum Staffing – Clearwater, FL
Position Overview
FrankCrum Staffing is seeking a compassionate and highly organized Patient Care Coordinator to support front office operations and enhance patient experience. This role is vital in creating a welcoming, respectful, and efficient environment for individuals seeking care, many of whom are underserved or face barriers to treatment. The ideal candidate is detail-oriented, calm under pressure, and passionate about helping others while keeping a busy clinic running smoothly.
Key Responsibilities
Patient Experience
- Greet patients and visitors with warmth, dignity, and professionalism
- Support patients with empathy, ensuring they feel comfortable and heard
- Assist diverse and underserved populations with patience and respect
- Manage daily front desk operations and patient flow
- Answer phones, schedule and confirm appointments
- Maintain organized patient records, referrals, and documentation
- Ensure a clean, organized reception and office space
- Coordinate lab cases and support treatment workflows
- Collaborate with staff, volunteers, and external partners
- Ensure compliance with HIPAA and clinic policies
- Encourage completion of patient surveys for grant reporting
- Collect testimonials and assist with before/after documentation
Qualifications
- Strong organizational and multitasking skills
- Excellent communication and phone etiquette
- Compassionate, patient-centered mindset
- Ability to thrive in a fast-paced environment
- Experience in dental setting preferred
- Familiarity with Dentrix and Microsoft Office a plus
Education & Experience
- High school diploma or equivalent required
- Minimum 1 year administrative or healthcare experience preferred
Schedule & Environment
- Full-time, Monday–Friday (8-hour shifts)
- background check required
Benefits
- Paid Time Off
- Paid Holidays