Job Description
Job Description
Primary Responsibilities
- The Acquisition and Maintenance of Customers.
- Monitor and recommend payment frequency changes to the General Manager.
- Immediate contact of all customers who have not renewed their lease agreement(s).
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments.
- Document all customer promises and update customer information in the store computer system.
- Monitor the accuracy of customer classifications according to customer payment history and habits.
- Payment frequency changes to General Manager based on customer payment history.
- Maintain updated accurate customer information.
- Clean and certify merchandise in the Certification Zone for all items personally returned.
- Complete and maintain weekly truck maintenance sheet and route sheets daily.
- Supervise, develop and schedule the activities of Accounts Advisers.
- Recommend the use of payment holidays, extensions or rewrites to the General Manager for endorsement.
- Update goal board daily.
- Assist on deliveries and returns.
- Safely operates company vehicle.
- Load, secure and protect product in company vehicle.
- Other tasks as assigned by management.
Position requires
- Position routinely requires lifting, loading, and “dollying” merchandise 75 or more pounds and all skills necessary to effectively perform all functions in the store
- Good communication and interpersonal relationship skills, strong telephone etiquette and skills
- Good organizational skills, professional appearance, and good driving skills
Pre-employment
Satisfactory MVR (driving record), physical and drug screen, criminal background investigation with job performance reference check and required DOT testing