Job Description
Job DescriptionROLE OVERVIEW:The Client Services Manager is responsible for owning and managing the day-to-day strategic, operational, and marketingexecution for assigned client accounts, serving as the primary liaison between the client, internal agency teams, andexternal partners.This role oversees strategic planning, campaign execution, brand management, internal alignment, and communitypartnerships, ensuring all marketing initiatives are executed efficiently, on brand, and aligned with business objectives.The Sr. Client Services Manager plays a critical leadership role in maintaining visibility, accountability, and momentumacross all marketing initiatives.
**Requires at least 10+ years experience in Food and Beverage marketing.Job Type: Full-timePay: $75K - $80KJob Location: Honolulu, Hawaii (In-Person)
KEY DUTIES/RESPONSIBILITIES: Develop and maintain strong, trusted relationships with day-to-day brand partners and cross-functional internalteams, serving as a primary point of contact for assigned accounts Own and manage assigned account marketing activity calendars, ensuring alignment across strategy, promotions,campaigns, operations, and community initiatives Lead strategic planning support and campaign analysis, including performance tracking, KPI reporting, andpost-campaign insights to inform ongoing optimization Prepare meeting agendas, lead client meetings as required, and ensure clear communication, follow-ups, andnext steps are documented and distributed Report on client Work In Progress (WIPs) at internal production and operations meetings, ensuring visibility,accountability, and alignment across teams Assist in the development and execution of integrated marketing strategies and campaigns across creative,digital, media, PR, in-store, and community channels Facilitate the development of effective, on-brand campaigns through strategic planning, creative development,production coordination, trafficking, measurement, and optimization Collaborate closely with Creative, Digital and Operations to ensure initiatives are delivered on time, on budget,and operationally ready Support brand management and guardianship, ensuring consistency with brand standards Monitor and assist with marketing budget tracking, billing coordination, and financial reporting, flaggingvariances or risks as they arise Own and maintain key account documentation, including status reports, marketing calendars and shared assetlibraries Coordinate and manage operational marketing needs, including menu content updates, POP materials,promotional items, collateral production, and distribution Assist with community partnerships, sponsorships, local events, fundraising initiatives, and brand activations,supporting Local Store Marketing (LSM) efforts Represent assigned brands professionally at meetings, events, shoots, media opportunities, or communityactivations as requested Assist with new client presentations, onboarding, and agency initiatives as needed Generate post-meeting recaps and action items for clients and internal teams Champion and contribute to a culture of collaboration, accountability, inclusion, growth, and creativityREQUIREMENTS: Minimum of 7-10 years of experience in client relationship management or marketing experience in restaurantor retail marketing Strong interpersonal and communication skills Experience collaborating with cross-functional teams in the development of successful campaigns The ability to develop trusted relationships with clients built on a shared understanding of their goals, objectives,and business needs The optimism to think bigger, the curiosity to dig deeper, and the passion for doing better Determination, courage, and ingenuity in the face of obstacles, deadlines, ambiguity, and healthy conflict An infatuation with great food experience, customer service, a love of brands, and a lifelong affair with all thingscreative Ability to commute to and from the office for client meetings, events, and as needed.
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