Clinical Programs Director

Job Description

Job DescriptionProgram Director
Are you a compassionate leader ready to make a difference in community mental health? Join PTWMSI as a Clinical Programs Director, where you’ll oversee the operational management, grant compliance, data performance, and stakeholder relationships for all assigned PTWMSI programs (SBE, VOC, MAP, etc.). This role ensures that program operations run smoothly, deliverables are met, partner expectations are fulfilled, and funding requirements are satisfied. The Program Director is the owner of program operations, while collaborating closely with the Clinical Director, who owns clinical quality and practice standards.
1. Program Operations Leadership (OWNED BY THIS ROLE)Direct all operational components of assigned programs.Manage daily workflows, service schedules, caseload distribution, and site coverage.Ensure operational processes support timely service delivery and compliance with grant requirements.Resolve operational barriers impacting productivity or deliverables.Maintain program calendars, school schedules, and site assignments. 2. Staff Supervision & PerformanceSupervise non-clinical program staff and supervisors (program coordinators, administrative staff, support roles).Provide workflow guidance, schedule management, and operational coaching.Conduct operational performance evaluations.
Partner with the Clinical Director when staff performance includes both clinical and operational factors. 3. Grant Compliance & Data Performance (OWNED BY THIS ROLE)Oversee all grant deliverables (DBH, OSSE, OVSJG, DC MAP, etc.).
Ensure reporting accuracy, timeliness, and alignment with funder expectations.Partner with Finance to manage program budgets and spending these grants.Submit monthly, quarterly, and annual reports to funders.Track and interpret operational metrics (service logs, site attendance, outputs, grant deliverables). 4. Stakeholder & Community Partner Management (OWNED BY THIS ROLE)Act as primary operational point of contact for schools, community partners, and program funders.Represent PTWMSI at school meetings, site meetings, and grant-related partner events.Communicate operational changes, expectations, and needs clearly and proactively. 5. Strategic Planning & Program DevelopmentIdentify and propose improvements to operational systems, workflows, and reporting structures.Support leadership with operational components of new initiatives, expansions, and grant opportunities.Collaborate with Clinical Director to ensure program structure supports clinical best practices. 6. Collaboration With Clinical DirectorThe Program Director collaborates with the Clinical Director on:Staff deployment to sites (Program Director owns scheduling; Clinical Director ensures clinical suitability).Program outcome reviews (operational vs clinical performance).Addressing school feedback (operations vs clinical concerns).Preparing programs for audits (operational documents vs clinical documentation). CORE COMPETENCIESStrong project and program management skillsCulture BuilderGreat communication and relationship managementUnderstanding of grant structures and complianceAbility to manage data and produce performance reportsStrong Operational leadership with a systems-thinking approach QUALIFICATIONSMaster's degree in Public Administration, Social Work, Healthcare Management, or related field.Minimum 4–7 years of program management experience in behavioral health or nonprofit settings.Demonstrated experience with grants, outcomes reporting, and multi-site operations.Strong supervisory and leadership experience.