Job Description
Job Description
Plumbing Paramedics is looking for a full-time customer-oriented service representative to work 40 hours per week. This person will act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target at Plumbing Paramedics is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities Include:
· Manage large amount of incoming calls.
· Identify and assess customers’ needs to achieve satisfaction.
· Schedule customer appointments and dispatch to Technicians at Plumbing Paramedics
· Build sustainable relationships of trust through open and interactive communication.
· Provide accurate, valid, and complete information by using the right methods/tools.
· Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
· Keep records of customer interactions, process Plumbing Paramedics customer accounts and file documents
· Process registration, rebates and returns for Plumbing Paramedics
· Follow communication procedures, guidelines, and policies.
· Take the extra mile to engage with Plumbing Paramedics customers.
Plumbing Paramedics offers a good work environment with insurance, 401K, paid holidays, personal days, and vacation time. If you are an energetic person looking for a great place to work, please submit your resume to Plumbing Paramedics today!
Company DescriptionPlumbing Paramedics is committed to serving our customers, team members, and suppliers by delivering excellence in everything we do. We are a family business, whose core values and integrity, guide us each day in providing the services that are first and foremost, best for our customers. We honor those around us, we stand behind our work, and we are thankful for every person we serve. Therefore, our company will never operate on high pressured sales or high technician commissions. Our focus first begins with meeting and exceeding the needs of everyone we are fortunate to work for, work with, and work alongside.
Company Description
Plumbing Paramedics is committed to serving our customers, team members, and suppliers by delivering excellence in everything we do. We are a family business, whose core values and integrity, guide us each day in providing the services that are first and foremost, best for our customers. We honor those around us, we stand behind our work, and we are thankful for every person we serve. Therefore, our company will never operate on high pressured sales or high technician commissions. Our focus first begins with meeting and exceeding the needs of everyone we are fortunate to work for, work with, and work alongside.