Home Standby Generator Service Specialist

Job Description

Job DescriptionHome Standby Generator Service SpecialistAbout the role and our team

All Phase Electric is now an Ace Hardware Company. At Ace Hardware Home Services, we’re backed by a brand neighbors have trusted for over 100 years. Here, your craft helps shape the future of home services, and your work is appreciated, respected, and rewarded. Expect steady scheduling, strong earning potential, and real opportunities to advance.

A day in the life

• Start the day reviewing work orders, gathering tools, and mapping your route.
• Inspect, diagnose, and repair home standby generators and related gear such as transfer switches and battery systems.
• Perform routine maintenance—oil and filter changes, fluid checks, and general tune-ups.
• Support load bank testing and conduct performance assessments to verify system readiness.
• Assist with installing and commissioning new generators and related electrical systems.
• Document work performed, parts used, and recommendations for customers.
• Keep vehicles, tools, and job sites clean, orderly, and safe.
• Follow manufacturer procedures and safety protocols at every step.
• Replace conduit and wiring when needed to bring systems up to standard.
• Participate in training and keep up with technical publications to stay current.
• Pitch in on special projects and complete related tasks that support team goals.

What you bring

• High school diploma or equivalent; technical school or military experience is a plus.
• 1+ year servicing residential generators.
• Comfort with hand tools and electrical testing instruments.
• Coachability and willingness to learn from senior technicians.
• Valid driver’s license with a clean driving record.
• Strength and stamina to handle heavy equipment and work indoors/outdoors and in noisy settings.
• OSHA 10/30 preferred.
• Strong troubleshooting skills and a knack for solving problems.
• Solid preventive and corrective maintenance abilities.
• High standards, integrity, and pride in your workmanship.
• Growth mindset with a positive, team-first attitude.
• Dependable and consistent performance.

Compliance and screening

• Able to pass a drug screening and background check (random testing may occur)

Where and when you’ll work

• Combination of field and shop-based work; frequent travel to customer homes.
• Occasional evenings or weekends during emergencies or outages.

Physical requirements

• Color vision to interpret color-coded wiring.
• Comfort standing, bending, kneeling, and climbing ladders or scaffolding for extended periods.
• Ability to pull wires and cables through conduit.