Job Description
Job Description
Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Escrow Clerk to join our growing team.
Essential Functions:
- Post refunds to escrow accounts
- Make Disbursements from escrow accounts
- Open and scan incoming mail
- Call Insurance companies and Agents
- Assist borrowers via email or phone
- Process yearly and or interim escrow analysis
- Calling tax collectors or navigating county websites
- Answer general insurance claim questions according to the policy and procedure
- Logging, scanning, and tracking requests in our system of record, MSP
Minimum Qualifications:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given
- Must be able to type at a rate at least 50 WPM
- Excellent computer proficiency (MS Office – Word, Excel and Outlook+)
- Prior mortgage experience required
Physical Demand:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to talk, listen and speak clearly on telephone
- Able to sit at a work station for prolonged periods of time
- Must be able to physically type