Job Description
Job DescriptionDescription:
The Operations Manager is responsible for leading and developing a cross-functional team across Project Management, Installation, and Design. This role ensures seamless coordination, process excellence, and customer satisfaction through effective leadership, planning, and execution. The ideal candidate is a hands-on, solutions-oriented leader who thrives in a fast-paced, project-driven environment and is passionate about improving systems, training teams, and delivering exceptional results.
- Team Leadership & Development
- Lead, coach, and support a team of Project Managers and department leads across Installation and Design.
- Assign projects and manage workload balance across the team.
- Provide guidance on complex or large-scale projects to ensure successful delivery.
- Recruit, train, and develop team members; implement onboarding and training programs to reduce ramp-up time.
- Lead, coach, and support a team of Project Managers and department leads across Installation and Design.
- Operational Excellence & Process Improvement
- Identify and implement new technologies, tools, and processes to improve efficiency and quality.
- Drive continuous improvement initiatives focused on productivity, waste reduction, and profitability.
- Establish best practices for project execution and operational management.
- Oversee project documentation, reporting, and communication to ensure consistency and accountability.
- Identify and implement new technologies, tools, and processes to improve efficiency and quality.
- Quality, Customer Experience & Collaboration
- Partner with internal departments to ensure alignment and collaboration across functions.
- Lead resolution of customer issues or complaints through established quality processes.
- Maintain a culture of ownership, responsiveness, and accountability throughout the team.
- Partner with internal departments to ensure alignment and collaboration across functions.
- Financial & Performance Management
- Monitor key operational metrics including contribution margin, project timelines, and budget adherence.
- Participate in annual budget development and CapEx planning.
- Align operational priorities with company goals and performance targets.
- Monitor key operational metrics including contribution margin, project timelines, and budget adherence.
- Other Duties as Assigned
- Support the President and leadership team with special initiatives and strategic projects as needed.
- Support the President and leadership team with special initiatives and strategic projects as needed.
Requirements:
Education:
- Bachelor’s degree required (Construction Management, Business Administration, or related field preferred).
Experience:
- 5–10 years of experience in project management, preferably within construction, manufacturing, or signage environments.
- 3–5 years of experience in a management or leadership role.
- Proven experience driving process improvement and leading cross-functional teams.
Skills & Competencies:
- Strong understanding of the construction or fabrication industry.
- Proficiency with Microsoft 365 and project management tools.
- Excellent organizational, communication, and problem-solving skills.
- Ability to lead under pressure and meet tight deadlines.
- Experience in the signage or architectural graphics industry is a plus.