Job Description
Individual will be responsible for managing all customer service functions related to the shipping and receiving department. This includes processing and tracking customer orders, coordinating freight and logistics activities, maintaining compliance with control state requirements, reconciling inventory records, and generating timely reporting. The role requires a balance of customer interaction, administrative accuracy, and operational coordination to ensure a seamless shipping and receiving process.
Order Management
- Receive, verify, and accurately input all customer orders into the ERP system within 4
- hours of receipt.
- Track order status and provide customers with proactive updates on shipping
- timelines, delays, or changes.
Shipping & Logistics Coordination
- Schedule and coordinate all shipments with trucking companies, ensuring timely
- pickups and deliveries.
- Prepare, process, and audit Bills of Lading (BOLs) for accuracy and compliance.
- Generate and distribute warehouse pick sheets to ensure orders meet scheduled ship
- dates.
Inventory Management
- Process receipts of raw materials into inventory and reconcile discrepancies with
- purchasing and warehouse teams.
- Perform weekly and monthly reconciliations of finished goods and raw material
- inventories.
- Ensure accuracy of all control state inventory reporting, including communication
- with state agencies through online portals or other methods as required.
Reporting
- Prepare and distribute daily, weekly, and monthly shipping and inventory reports.
- Maintain filing system for purchase orders, pick tickets, bills of lading, and regulatory
- state reports.
Customer Service
- Respond to all customer inquiries within one business day.
- Resolve customer complaints regarding order discrepancies in collaboration with
- operations and accounting.
- Provide product availability, pricing, and shipping information as requested.
Additional Responsibilities
- Work in compliance with all company safety policies and OSHA requirements.
- Assist in audits and compliance reviews related to shipping, receiving, and inventory.
- Perform cross-training in related departments to provide coverage when needed.
Knowledge, Skills, and Abilities
- Strong proficiency in MS Excel, Word, Outlook, and ERP systems
- Excellent written and verbal communication skills for both internal teams and external
- customers.
- Strong mathematical and analytical skills for reconciling inventory and verifying shipment
- accuracy.
- Ability to prioritize multiple tasks and perform well under tight deadlines.
- Exceptional organizational skills with attention to detail.
- Knowledge of freight, logistics, and inventory control processes.
Minimum Qualifications
- Minimum 5 years of experience in customer service, logistics, or accounting roles.
- Prior experience in a manufacturing or distribution environment strongly preferred.
- Experience working with state-controlled inventory or regulatory reporting is a plus.
Physical & Environmental Requirements
- Occasional time spent on the production/warehouse floor to verify shipments or inventory
- Ability to lift up to 25 lbs. when handling documents, files, or small packages.
- Work is performed in both office and manufacturing environments with moderate noise
- levels.