Job Description
Job DescriptionSalary: $26 - $29 per hour
POSITION: Office Administrator
Sol Levinson & Bros., one of the largest and most successful funeral homes in the Baltimore metropolitan area, is seeking an Office Administrator. As an industry leader and influential member of the community for over 130 years, Sol Levinson is committed to providing the families we support with the best and most professional service possible. This is a full-time position with occasional holiday coverage.
GENERAL DESCRIPTION:
Under direct supervision of management, you will be responsible for all administrative functions.
SPECIFIC DUTIES & RESPONSIBILITIES:
- Answer telephones, assist callers with their needs in a professional manner.
- Greet families as they arrive to make funeral arrangements, or with any other requests.
- Seat visitors in arrangement offices; offer coffee or other beverages to families as they are seated in the arrangement offices and notify proper personnel of their arrival.
- Contact hospitals, nursing homes, and any other facility needed to facilitate and expedite the release of decedents; notify Funeral Director(s) of release.
- Contact doctors, hospitals, etc. to obtain signed death certificates in a timely manner.
- Complete data entry and all paperwork required for each funeral.
- Complete death certificates with accuracy of information; obtain corrections as needed. Order registered copies from the State and process orders for delivery to families.
- Organize and file paperwork and files throughout the office.
- Order and stock supplies, forms and paperwork throughout the office.
- Have knowledge of computer systems and websites; understand use and purpose of all programs and forms used in the funeral home.
- Assist Funeral Directors, assist pre-need program, assist Accounting as needed.
- Understand and oversee casket inventory system and procedures; place daily casket orders, post receipt of caskets and verify inventory accuracy.
- Check company email periodically throughout the day and respond as needed.
- Print reports and charts as requested by management.
- Send statements, letters, and other correspondence to families.
- Coordinate web casting of funerals.
- Special projects as needed by Management.
- Entire office staff needs to cross train in all office positions and provide coverage as needed in any job function.
- Assist with training of new employees assigned to the office.
- Dress professionally, act with integrity, and always represent Sol Levinson & Bros., Inc. in a professional and dignified manner.
PHYSICAL REQUIREMENTS:
- Ability to lift up to 25 lbs.
- Periodically bend and kneel.
- Move throughout the funeral home to other filing areas and departments as needed. Occasional travel to other office locations in Columbia or Annapolis.
- Speak professionally and communicate in clear and proper English
SCHEDULE:
- Monday Friday, 8am 4pm. Rotating weekends 8am 4pm, and 1-2 Holidays per year