Job Description
Job Description
We are looking for an experienced Order Entry Clerk to join our team in Jacksonville, Florida. This is a Contract to permanent position in the construction industry, offering an excellent opportunity for detail-oriented growth and long-term career potential. The role requires strong communication skills, attention to detail, and the ability to build positive relationships with customers while delivering exceptional service.
Responsibilities:
• Process customer orders accurately and efficiently, ensuring a customer-first approach.
• Develop trust and maintain strong relationships with customers by actively listening to their needs and providing tailored product and service recommendations.
• Address customer inquiries and resolve issues to ensure satisfaction and loyalty.
• Manage inbound and outbound calls, emails, and correspondence in a detail-oriented manner.
• Perform data entry tasks and maintain accurate records in order processing systems.
• Collaborate with internal teams to coordinate production orders, purchase orders, and supply requests.
• Schedule appointments and handle administrative tasks to support customer service operations.
• Utilize Microsoft Excel and Word for reporting and documentation purposes.
• Identify opportunities for upselling or cross-selling products and services.
• Perform additional duties as assigned by management to support business objectives.
• Associate's degree or equivalent education and experience, with at least two years of relevant work experience.
• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Proven ability to prioritize tasks, solve problems, and manage workflows in a fast-paced environment.
• Proficiency in Microsoft Excel, Word, and other business software applications.
• Exceptional interpersonal skills and the ability to interact effectively with diverse individuals at all organizational levels.
• Demonstrated ability to work independently as well as collaboratively within teams.
• Acute attention to detail and the ability to maintain accuracy in data entry and documentation.
• Flexibility and adaptability to manage shifting priorities and evolving business needs with enthusiasm.