Job Description
Job Description
Job Title: Grievance Complaint Manager
Location: Glencoe MD 21152
Pay: $28.00- $30.00 per hour
Scheduled Pay: Bi-Weekly
Job Type: Full Time
Benefits: Health, Dental, Vision, Life Insurance, and Short term disability after 90 days
Ready to apply or have questions?
Contact- Ashley Kruger
Call/Text- 586-710-7947
Grievance Complaint Manager Duties and Responsibilities:
- Administrative data collection and entry.
- This role is customer facing with internal and external customers.
- Communication methods consists of physical mailings, phone calls, emails, and conference calls.
- Data entry into excel spreadsheet.
- Contact information collection and documentation.
- Document information gathered.
- Ability to triage complex customer inquiries, understand the appropriate parties to resolve, and minimize the number of hand-offs for the customer.
- Ensures compliance with all policies and procedures.
- Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
- Make Outbound calls to various customers to verify if field action notifications have been received.
- Able to navigate through large medical facilities to identify correct party to acknowledge corrective action notices.
- Maintain detail records of outbound calls such as representative names, titles, disposition of any products.
- Raise any escalated concerns to the next level of management.
Ready to apply or have questions?
Contact- Ashley Kruger
Call/Text- 586-710-7947
Grievance Complaint Manager Requirements:
- HS Diploma/GED required / Associates Degree preferred
- Minimum 2 years experience in a management position resolving complaints / customer concerns
- Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
- Proficiency in Microsoft Office, specifically Word and Excel
- Strong Verbal Communication skills
Ready to apply or have questions?
Contact- Ashley Kruger
Call/Text- 586-710-7947
Keywords: Customer Complaint Resolution Manager, Customer Satisfaction Manager, Client Relations Manager, Customer Care Manager, Service Quality Manager, Grievance and Appeals Manager, Patient Relations Manager, Member Complaints Manager, Quality of Care Coordinator, Escalation Manager, Client Support Manager, Technical Support Escalation Lead, Issue Management Specialist