Hotel Assistant Front Office Manager

Job Description

Job Description

Exciting opportunity to join our amazing hotel as the Assistant Front Office Manager. The Hotel Assistant Front Office Manager supports daily hotel operations, supervises front desk staff, ensures excellent guest service, manages check-in/out, handles complaints, and assists with scheduling, training, and administrative tasks, bridging the gap between front desk agents and the Front Office Manager to maximize guest satisfaction and financial performance.

Responsibilities:

• Guest Services: Oversee check-in/out, handle complex guest issues, ensure high service standards, and maintain guest satisfaction.
• Staff Supervision: Train, schedule, and manage front desk agents, concierges, and sometimes other related staff (like housekeeping).
• Operations Management: Support daily front desk activities, manage room inventory, run reports, and ensure security procedures are followed.
• Administrative Duties: Assist with payroll, data entry, and reporting, as well as coordinating with other hotel departments.
• Leadership: Act as a leader, resolve problems, and maintain a positive environment for both guests and staff.

Qualifications:

• Strong leadership, communication, and organizational skills.
• Ability to multitask and manage time effectively.
• Knowledge of hotel property, amenities, and the local area.
• Extensive hotel front desk experience.
• Supervisory or management experience preferred.
• Hilton experience is ideal.

About Company

As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center.

A twelve-million-dollar renovation enhances the property’s rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting, and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access.