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Customer Service Representative

AFP Industries Inc
locationKnoxville, TN, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

Provide customer service and support. Distribution of Hydraulic, Pneumatic, Electrical and Instrumentation Industrial components by order entry.

Essential Duties and Responsibilities:

  • Interact with customers via telephone and email to provide support and information on products, services and order status.
  • Handle requests for price quotes, credit applications, purchase orders, order adjustments and order cancellations.
  • Place timely orders with vendors by computer, phone, email or fax.
  • Remain current with discount structure and AFP products.
  • Maintain current customer accounts, build relationships.
  • Work closely with inside sales and sales reps in team environment.
  • Performs other duties as assigned.

Skills and Abilities Required:

  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills.
  • Knowledge of or ability to learn industrial products and applications.
  • Proficient computer skills.

Physical Requirement:

  • Prolonged periods sitting at a desk working on computer, phone.

Education and Experience Required:

  • High school diploma or equivalent required.
  • Customer Service experience preferred.

Equal Opportunity Employer

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