Job Description
Job Description
Local Beaverton Business is in search of a Customer Service Representative. Northwest Sports Photography is looking to add to their office staff team this year! This position is an on-site required job. No remote work. Ideal candidate will be one who has all these qualities and more: Friendly, people-oriented, have the ability to answer the phone and communicate well with customers, make outgoing calls as needed to help resolve customer service issues, must have the ability to work well with email and computers, must be able to work well in a team environment, need the ability to multi-task and must not be afraid to step in and help in other departments/areas when asked and needed. This position is part to full time due to seasonality of our business. More full-time 30-40 hours during our busy seasons of Mid-September to mid-November and again from April to Mid-May. Slower and less hours during winter months from mid-November to end of March. Must be open to the seasonality of our work. Please provide a resume and phone contact information to be considered for this position. Hours can be a little flexible but during peak seasons, mostly an 8-4:30 or 8:30-5 or 9-5:30 job.
About the Role:
The Customer Service Representative plays a critical role in ensuring customer satisfaction by providing timely, accurate, and courteous assistance to clients. This position involves managing customer inquiries, resolving issues efficiently, and processing orders with attention to detail. The representative will serve as the primary point of contact for customers, fostering positive relationships and promoting a seamless service experience. Success in this role contributes directly to customer retention and the overall reputation of the company. The role requires adaptability to a fast-paced environment while maintaining professionalism and a positive attitude at all times.
Minimum Qualifications:
- Proven experience in telephone customer service or a related customer-facing role.
- Strong verbal and written communication skills.
- Ability to work effectively in a fast-paced environment.
- Basic computer proficiency and familiarity with customer account management systems.
Preferred Qualifications:
- Experience with order processing
- Demonstrated problem resolution skills in a customer service setting.
- Training or certification in customer service best practices.
Responsibilities:
- Respond promptly and professionally to customer inquiries via telephone and other communication channels.
- Assist customers with account management, including updating information and processing orders accurately.
- Identify and resolve customer issues by analyzing problems and providing effective solutions.
- Maintain detailed records of customer interactions, transactions, and feedback in the company database.
- Collaborate with team members and other departments to ensure customer needs are met and escalations are handled appropriately.
Skills:
The required skills such as verbal communication and telephone customer service are essential for engaging with customers clearly and professionally on a daily basis. Working in a fast-paced environment demands strong organizational skills and the ability to multitask while maintaining a positive attitude. Problem resolution skills enable the representative to analyze customer concerns and provide effective solutions promptly. Oral and written communication skills are used to document interactions accurately and convey information clearly to both customers and internal teams. Managing customer accounts and processing orders require attention to detail and proficiency with relevant software tools to ensure accuracy and customer satisfaction.