Job Description
Job DescriptionWe are currently hiring for Customer Service Representatives to support a busy customer service department that handles over 259,000 customer contacts annually! This department provides customer support for multiple utilities and general inquiry lines, while fostering a warm, welcoming, and team-oriented environment where employees feel valued and appreciated!! This role could lead to a lifelong career in the public sector!
Position Details:
Primarily remote (telecommuting); however, employees are required to report to the office at least two days per month or as requested.
Requirements:
Reliable high-speed internet
Quiet, dedicated workspace free from interruptions during work hours
Adequate dependent care arrangements during work hours
Ability to report to the office within 1 hour if technical issues occur
Training & Development
Initial Training: 6-8 weeks; time off is typically not permitted during this period to ensure training success.
Learning Curve: 6-10 months to become fully independent.
Long-Term Commitment: Due to the significant investment in employee training and development, we are seeking candidates willing to commit to the department for 2-4 years.
Comprehensive training, ongoing support, and the necessary tools will be provided.
Opportunities for growth and advancement within the organization.
This is a great way to get your foot in the door with a local city! Apply today if you are ready to take your skills to the next level!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRi…
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_…
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Partici…
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company DescriptionThis company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.