Job Description
Job DescriptionBenefits:
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
Job Summary
The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
As Bartender, you are responsible for the set-up, maintenance and operation of the bar. You are also responsible for creating an enjoyable experience for our guests while providing friendly, accurate and efficient service.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
- Up-sells rooms whenever possible to maximize hotel revenue.
- Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
- Issues, controls and releases guest safe-deposit boxes.
- Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
- 1-2 years customer service experience
- Ability to stand for 8 hours and lift 30 pounds
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
- Food Handlers Card preferred
- 1-year previous bartender experience preferred
- Preparing drinks to industry and brand standards
- Having a thorough understanding of service and timing standards and serve guests per these established standards
- Maintaining a knowledge of food and drink menu items, promotions, ingredients and prep time
- Perform responsible alcohol service per brand standards
- Working in a team environment, assist other Servers/Team Members as needed
- Entering all orders into the POS
Benefits/Perks
- Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within