Job Description
Job Description
Department: Housekeeping-Janitorial Reports To: General Manager
Location: Spokane Club Job Type: Full-time
FLSA Status: Non-Exempt (Hourly)
Position Overview
The Housekeeping and Janitorial Services Manager is responsible for overseeing all cleaning, organizing, and sanitation operations throughout the Spokane Club facilities. This leadership role oversees all housekeeping and janitorial staff to ensure that the highest standards of cleanliness, presentation, and member satisfaction are consistently maintained.
Key Responsibilities
Staff Management & Leadership
- Supervise, train, and develop all housekeeping and janitorial personnel
- Create work schedules and assign daily tasks to ensure comprehensive facility coverage
- Conduct regular performance evaluations and provide constructive feedback
- Foster a positive team environment that promotes accountability and excellence
- Handle disciplinary actions and progressive coaching when necessary
- Recruit, interview, and onboard new team members as needed
Facility Cleanliness & Standards
- Establish and maintain rigorous cleaning protocols for all areas, including member spaces, common areas, restrooms, locker rooms, dining facilities, and administrative offices
- Conduct regular facility inspections to ensure compliance with cleanliness standards
- Develop and implement deep cleaning schedules for seasonal and periodic upkeep
- Ensure proper sanitation procedures are followed in all areas
- Maintain inventory of cleaning supplies, equipment, and uniforms
Operations Management
- Manage purchasing of Club approved bath amenities, terry and linen products for Hotel and Athletic Club.
- Conduct regular monthly inventories to maintain quality and condition of all products.
- Create and manage departmental budgets, controlling costs while maintaining quality standards
- Coordinate with other departments to minimize disruption during cleaning operations
- Respond promptly to member concerns and special cleaning requests
- Ensure compliance with health, safety, and environmental regulations
- Maintain detailed records of cleaning activities, incidents, and staff performance
- Implement emergency cleaning protocols for spills, accidents, or urgent situations
Quality Assurance
- Establish measurable cleanliness standards and key performance indicators
- Conduct regular quality audits and inspections throughout the facility
- Address deficiencies immediately and implement corrective action plans
- Ensure all public and private areas meet or exceed member expectations
Required Qualifications
Experience & Education
- Minimum 2-5 years of supervisory experience in housekeeping, janitorial, or facilities management
- Experience in hospitality, club, or high-end service environment preferred
- High school diploma; associate degree in hospitality management or related field preferred
Leadership Skills
- Proven ability to lead, motivate, and develop diverse teams
- Strong communication and interpersonal skills
- Conflict resolution and problem-solving capabilities
- Experience with staff scheduling, training, and performance management
Technical Competencies
- Knowledge of commercial cleaning equipment, chemicals, and safety procedures
- Understanding of OSHA and Washington L&I regulations and health department standards
- Computer skills for scheduling, inventory management, and reporting
- Physical ability to perform cleaning tasks and lift up to 50 pounds
Personal Attributes
- Detail-oriented with high standards for cleanliness and presentation
- Reliable and punctual with strong work ethic
- Professional demeanor when interacting with members and staff
- Ability to work flexible hours including evenings, weekends, and holidays
- Proactive approach to problem-solving and continuous improvement
Working Conditions
- Full-time position with variable schedule based on club operations
- Physical work environment requiring standing, walking, bending, and lifting
- Exposure to cleaning chemicals and equipment
- May require emergency response outside of normal business hours
Benefits (subject to change)
- Free Club Membership for you, the employee; discounted rates for family members
- Free Parking in employee lot
- Discounts on training, lessons, dining, and hotel stays
- Medical, Dental, and Vision Insurance after 30 days of employment
- Company-Paid Life Insurance coverage of $50,000
- 401(k) Plan with 1% employer match after 1 year of service
- Paid Time Off: (23 total PTO days for full-time)
- 10 vacation days per year (15 days after 5 years)
- Sick leave accrued at 1 hour per 40 hours worked
- 6 paid holidays + 1 “floating” holiday
- Free Daily Meal through the employee meal program
- Discounted Bus Passes available for purchase