Job Description
Job Description
POSITION SUMMARY:
Under general supervision of the Practice Manager, the Patient Service Specialist will function as a member of the clerical team and complete assigned daily tasks to ensure smooth day-to-day operations. The patient service specialist must maintain a professional, positive manner when talking with patients in-person, over the phone or via email.
POSITION QUALIFICATIONS: Equal Opportunity Employer Minorities/Women/Veterans/Disabled
- High school diploma or GED required.
- One to three years previous admissions or medical office experience using EMR software preferred.
- Bilingual (Spanish/English) preferred.
POSITION DUTIES AND RESPONSIBILITIES:
- Work closely with Providers to assist in delivering world class care to patients.
- Provide a high level of customer service to all new and existing patients and their families.
- Answer and route calls in a professional manner or take detailed messages and ensure a timely follow up.
- Ensure all patient information is up to date and registered in EMR systems including demographics.
- Conduct eligibility checks to ensure insurance and patient information are reflected accurately within EMR systems.
- Performs outreach to patient groups for patient care and quality measurement/guidelines.
- Assist with patient scheduling for a variety of procedures along with follow-up appointments.
- Ensure an accurate collection of payments from each patient including any previous balances or co-pays.
- Maintain confidentiality of all patient information in accordance with HIPAA/Confidentiality rules and PHI regulations
- Consistently supports and maintains the Mission, Core Values and expected customer service behaviors of the clinic/hospital by following all policies and the Code of Conduct.
- Performs other duties as assigned