Job Description
Job Description
Job Title: Field Service Manager
Location: San Francisco, California, 94111
Type: Fulltime
Job Description:
We're seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support our hardware and software technology-based solutions to keep our innovative customers moving forward.
Key Responsibilities:
- Oversee a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
- Selecting, hiring, training, and developing current and new technical representatives.
- Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
- The warehousing process as it relates to merchandise and inventory.
- The development and education of the team as it relates to new technology in an evolving industry.
Key Skills:
- Proven ability to lead, coach, and develop technical teams.
- Experience in hiring, training, and performance management.
- Strong background in customer service and issue resolution in a tech-driven environment.
- Skilled at balancing operational efficiency with customer satisfaction.
- Capable of managing service logistics such as parts inventory, dispatching, and warehousing.
- Strong communication skills including the desire to develop and lead a team.
- Possess excellent time management skills.
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience (required)
- 7 years of related experience and 2+ years of management experience
- Service management experience in the technology industry.
- Hands-on field service experience with digital and electromechanical systems.
- Strong understanding of hardware, software, and document management solutions.
- Familiarity with networking, connectivity, and troubleshooting in a business environment.
- Comfortable using tools like Microsoft Office, Oracle, Lotus Notes, and general internet-based platforms.