Job Description
Job DescriptionBenefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
About Us:
At Water Street Bagel Co., we pride ourselves on crafting authentic, wood fired bagels that bring joy to our community. Our downtown Syracuse location is a hub for bagel enthusiasts seeking quality and flavor in every bite.
Position Summary:
The leadership team at Water Street Bagel Co is offering a career opportunity to those who are passionate about setting and reaching company and personal goals. The vision at Water Street Bagel Co. is to create and maintain an exceptional work environment for our staff while providing the highest possible level of customer service. We at Water Street Bagel Co., feel strongly that the key to reaching those goals is through a consistent: 1) style of communication that encourages team building amongst staff and; 2) ability to anticipate the ebb and flow of operations and react in ways that maintain staff cohesion and meet our customers expectations of product quality and timeliness.
Key Job Responsibilities:
- Provide an exceptional level of customer service and overall customer experience.
- Excel in the ability to communicate effectively with staff, customers and company leadership.
- Accomplish restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, disciplining employees in addition to communicating job performance and behavioral expectations, planning and reviewing compensation, and enforcing policies and procedures.
- Ability to determine the appropriate times to apply correction and feedback with the staff. Acknowledge when staff is performing well and where there is room for improvement. Consistent feedback though staff scorecards.
- Ability to establish a structure and standard that encourages accountability across all departments of the business.
- Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews, preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.
- Ability to resolve problems; identify trends; determine system improvements; and implement change.
- Control costs by reviewing portion control and quantities of preparation; minimizing waste, and ensuring high quality standards of food preparation are maintained.
- Maintain a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures that comply with legal regulations.
- Maintain a consistent ambiance by controlling the lighting, windows, music, and the general vibe of the restaurant.
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Skills and Qualifications:
- Customer service
- People management, fostering teamwork, and giving feedback
- Planning
- Problem solving
- Motivate others and themselves
- Able to perform at a high level within a fast paced work environment.
- Resolves conflict
- Communication skills both verbal and nonverbal
- Able to organize and clean
- Early mornings and weekends are required
Education, Experience, and Licensing Requirements:
- 6+ years of hospitality-related experience
- 3+ years of restaurant manager or leadership experience
- Current food handlers card and other certification as required by federal/state/local law
- Familiar with point-of-sale computers and software, preferably TOASTTAB
- Comfortable using a computer, navigating Windows, Microsoft Office, and Outlook Email
- College graduate is preferred but not required
Work Hours / Compensation and Benefits
- Hours - Range between 40 and 50 per week
- Base Salary - Range between $62K and $75K
- Health Insurance
- Bonuses
If you would like to learn more about this career opportunity please email your cover letter and resume to: Meg@waterstreetbagelco.com