Afterhours Logistics Coordinator and Carrier Relations

Job Description

Job DescriptionSalary: Depends on experience

In your role as Afterhours Logistics Coordinator and Carrier Relations, the position will be focused on, but not limited to, the following duties and responsibilities:

After-hours Logistics Coordinator Responsibilities:

• Answering incoming emails and phone calls promptly from customers, shipper/receivers, carrier dispatchers, and drivers.
• Track and trace shipments with carriers using all communication means and address any issues during transit with the carrier, customer, shipper, and shipper/consignee.
• Use customer knowledge, industry experience, and information listed on the load to problem-solve as issues arise.
• Promptly notify the operations team of any load issues.
• Accept customer tenders and update customer portals as required.
• Communicate with shippers/receivers and the operations team when appointments need to be rescheduled, sending updated confirmations to the carrier with appointment revisions.
• Assist in the recovery of loads when needed by using various software tools to source carrier equipment.
• Negotiate rates with carriers to maximize profitability and tender loads when receiving inbound phone calls and emails.

Carrier Relations Responsibilities:

• Ensure all carriers available under FLS branch operations meet the corporation's minimum requirements.
• Review and process carrier Insurance certificates.
• Expeditiously execute Carrier Relations Requests while adhering to compliance requirements.
• Complete credit applications.
• Safeguard FLS from fraudulent carriers by using resources.
• Daily review unreleased and released FreightGuard reports.
• Promptly respond to incoming phone calls and emails to the Carrier Relations department.
• Assist the accounting department with carrier inquiries and vendor set-ups.
• Other duties and responsibilities as assigned by your supervisor.