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Afterhours Logistics Coordinator and Carrier Relations

FLS Transportation Services (USA) Inc.
locationRome, GA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job DescriptionSalary: Depends on experience

In your role as Afterhours Logistics Coordinator and Carrier Relations, the position will be focused on, but not limited to, the following duties and responsibilities:

After-hours Logistics Coordinator Responsibilities:

  • Answering incoming emails and phone calls promptly from customers, shipper/receivers, carrier dispatchers, and drivers.
  • Track and trace shipments with carriers using all communication means and address any issues during transit with the carrier, customer, shipper, and shipper/consignee.
  • Use customer knowledge, industry experience, and information listed on the load to problem-solve as issues arise.
  • Promptly notify the operations team of any load issues.
  • Accept customer tenders and update customer portals as required.
  • Communicate with shippers/receivers and the operations team when appointments need to be rescheduled, sending updated confirmations to the carrier with appointment revisions.
  • Assist in the recovery of loads when needed by using various software tools to source carrier equipment.
  • Negotiate rates with carriers to maximize profitability and tender loads when receiving inbound phone calls and emails.

Carrier Relations Responsibilities:

  • Ensure all carriers available under FLS branch operations meet the corporation's minimum requirements.
  • Review and process carrier Insurance certificates.
  • Expeditiously execute Carrier Relations Requests while adhering to compliance requirements.
  • Complete credit applications.
  • Safeguard FLS from fraudulent carriers by using resources.
  • Daily review unreleased and released FreightGuard reports.
  • Promptly respond to incoming phone calls and emails to the Carrier Relations department.
  • Assist the accounting department with carrier inquiries and vendor set-ups.
  • Other duties and responsibilities as assigned by your supervisor.
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