Program Manager of Family Shelters

Job Description

Job DescriptionSalary:

POSITION SUMMARY:

The Program Manager is responsible for the overall management and daily operations of the SMCS

Family Lodge (shelter) and Zeiter Navigation Center. This role provides leadership and supervision to a

team of Engagement Specialists who deliver direct services to clients. The Program Manager ensures the

lodge environments are safe, supportive, and aligned with organizational policies, regulatory

requirements, and best practices in homeless services.

Why St. Marys Community Services?

• Mission-Driven Leadership Be at the heart of an organization dedicated to serving the most vulnerable.
• Strategic Influence Shape policies and initiatives that uplift lives and drive systemic change.
• Collaborative Environment Work alongside a passionate team, community partners, and dedicated stakeholders.
• Sustainable Impact Lead an organization committed to long-term solutions for housing, healthcare, and social support.

Essential Duties & Responsibilities

• Ensure that each shelter has proper staffing for all shifts.
• Oversee client documentation processes and ensure accuracy to support service billing, including verifying that clients are enrolled in appropriate health coverage.
• Co-facilitate weekly house team meetings for the Family Lodge, Zeiter Navigation Center, Mens and Womens shelters with a focus on the steps needed to achieve the annual goals set for the shelters, and their continuous improvement plans.

Program & Service Delivery

• Provide leadership and supervision to Engagement Specialists to ensure effective client participation in programs, with a target of 80% of clients achieving their case management goals within six months
• Facilitate connections for 90% of families to external resources (e.g. healthcare, childcare, or legal services) within 30 days of intake in the Family shelters.
• Ensure shelter clients are attending mandatory enhanced care management activities to support transition to permanent housing.
• Assure the Family Shelter and Zeiter Navigation Center are family centered by conducting quarterly self-assessments of client services, policies, and procedures.
• Ensure client information is accurately documented and used within the database to guide case management and improve client outcomes.

Staff Supervision & Leadership

• Directly supervise Engagement Specialists, ensuring performance management, providing guidance, training, coaching, professional development and performance evaluations.
• Ensure staff complete daily responsibilities, including client monitoring, facility checks, and record-keeping.
• Facilitate team meetings to strengthen communication, consistency, and alignment with program goals.

Compliance & Reporting

• Ensure compliance with organizational policies, funding requirements, and regulatory standards.
• Review and approve staff timesheets, shift logs, and other reports for accuracy and timeliness.
• Track program outcomes and provide reports to leadership as requested.
• Oversee completion of mandatory staff training and professional development activities.

Facility & Client Support

• Ensure the facility is maintained in a safe and sanitary condition, including oversight of cleaning schedules, linen management, and perimeter checks.
• Respond to and resolve incidents, escalating concerns when appropriate.
• Support client engagement by participating in community-building activities, staff meetings, and client meetings.

Physical & Mental Requirements

Mobility: Frequent sitting; occasional walking, standing, pushing, pulling, bending, squatting, and climbing.

Lifting: Frequent lifting of up to 25 lbs.; occasional lifting of 550 lbs.

Visual: Frequent reading, close-up work, and use of overall vision; occasional depth perception and peripheral vision.

Hearing/Talking: Frequent communication in person, by phone, and by radio.

Emotional/Psychological: Frequent decision-making, concentration, and client interaction; occasional public speaking; potential exposure to trauma-related situations.

Environmental: Work in lodges, with occasional office work and varied weather exposure.

What You Bring:

• Bachelors degree in Social Work, Human Services, or a related field preferred; equivalent experience considered.
• 23 years of experience in program management or supervisory roles, preferably in homeless services, lodges/shelters, or human services.
• Valid California Drivers License and Proof of Personal Liability Insurance
• Ability to operate a company vehicle in performance of job duties
• Strong leadership, organizational, and communication skills.
• Ability to handle crisis situations with professionalism, empathy, and sound judgment.
• Proficiency with HMIS, electronic databases, Microsoft Office Suite, and timekeeping systems.
• Bilingual skills (English/Spanish) preferred.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision Insurance
• Paid time off

SMCS is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace that values and respects all individuals. Employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, creed, national origin, ancestry, age, disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by applicable federal, state, or local laws.