Job Description
Job Description
About Us
Jones Law Firm, P.C. is one of Colorado’s premier family law firms, known for excellence, integrity, and a client-first approach. For more than 25 years, we’ve helped families navigate life’s most challenging transitions with clarity and compassion. Our team of attorneys, paralegals, and client service professionals works together in a collaborative, fast-paced environment that values precision, professionalism, and heart.
We’re growing quickly and are looking for an Intake Specialist who embodies warmth, empathy, and attention to detail. You’ll play an important role in helping prospective clients take their first step toward resolving their legal matters.
The Opportunity
We are seeking a professional and detail-oriented Intake Specialist to be the first point of contact for individuals reaching out to our firm. This position plays a key role in identifying potential new clients (PNCs) who are a good fit for our legal services and ensuring a smooth, efficient intake process from first contact through consultation scheduling.
Why Join Jones Law Firm
- Collaborative, high-performing team culture.
- Meaningful work that directly impacts families in our community.
- Opportunity to grow within a respected and expanding firm.
- Beautiful new office in Greenwood Village with on-site amenities.
Compensation:
$48,000 to $52,000
Responsibilities:
What You’ll Do
- Screen and Pre-Qualify Leads
- Explain the Firm’s Process for Intake and Engagement
- Initiate the Pre-Engagement Glidepath
- Capture information in the Contact Relationship Management (CRM) System and Lead Tracker spreadsheet
- Follow up with PNCs who do not schedule or attend an initial consultation
- Prepare New Client Welcome Packets for PNCs who engage the Firm
Qualifications:
You’ll Excel in This Role If You Are
- Professional, polished, and empathetic.
- A clear communicator who enjoys helping people and solving problems.
- Detail-oriented with strong organizational skills.
- Comfortable with technology and quick to learn new tools.
- Energized by a fast-paced, mission-driven environment.
Qualifications
- Associate’s Degree, or equivalent work experience, required
- Customer Service experience required.
- Experience working in a law firm is an asset.
- Real-life experience and a few “battle scars” to give you empathy and understanding as an asset.
About Company
We are an established, highly respected divorce and family law firm in Colorado. Our office environment is congenial, drama-free, and work-life balance oriented, and we are proudly on a fast growth and scaling trend.
Switch to a nourishing work environment where you feel welcomed every day. We work hard and play hard, including Jones Law Firm Day at Elitch Gardens, the Rockies, the Broncos, Top Golf, and more each year. We celebrate birthdays and work anniversaries with flair. We even have an annual awards dinner recognizing our team members and celebrating them for their accomplishments. Come join an exciting team at an exciting time.
Benefits include medical, dental, 401(k), paid time off, paid parental leave, and discretionary bonuses.