Job Description
Job Descriptionwork shift- 12:00p.m.-9:00p.m. Mon-Thu, Fri. 9:00a.m.-6:00p.m
Responsibilities:
•Route, dispatch and monitor the movements of ocean containers using a team of company and independently contracted drivers.
•Create terminal appointments to pull and return equipment as efficiently as possible.
•Know and understand all customer’s as well as their requirements & SOPs
•Monitor of the entire fleet while tracking route and driver efficiency.
•Resolve any operational issue delaying delivery (breakdowns, traffic conditions, etc.)
•Create shift recaps and shift change hand-off reports.
•Use VIntermodal TMS system to keep shipment statuses accurate and current.
•Use Samsara GPS and Cab-Camera systems to track the real time movement of freight.
•Communicate with drivers using VOIP systems.
•Troubleshoot driver interface technology to ensure mobile dispatch software and E-log devices are fully operational.
•Answer phones quickly and keep call times to a minimum.
•Ensure adequate driver scheduling and contractor capacity to meet the day’s workload.
•Update customer service team of service failures and exceptions in real time.
•Present detailed reports, dashboards and scorecards to assist management in improving operational efficiency.
•Verify that carriers being used are compliant and files are up to date.
•Know and understand FMCSA safety regulations and HOS limitations as well as internal safety policies and procedures.
•Develop and maintain good working relationships with our driver communities.
•Model and acts in accordance with our guiding principles and core values.
·Perform other duties as assigned.
Qualifications:
•2+ years motor carrier dispatch experience required.
•Drayage dispatch experience is highly preferred.
•Bilingual English & Spanish is highly preferred.
•High school graduate or equivalent required.
•Some college courses highly preferred.
•Experience with Microsoft Office is required.
•Experience with any reputable TMS is highly preferred.
Other Skills and Abilities:
•Ability to multitask and remain calm under high levels of pressure.
•Ability to work in a results based environment.
•Ability to read, type, follow instructions, and use of basic math skills.
•Ability to communicate clearly and effectively with customers and co-workers.
•Ability to multitask efficiently in a changing and fast moving environment.
•Ability to punctually adhere to a strict schedule.
•Ability to identify and solve problems in a timely manner.
•Ability to motivate drivers in a team based environment.
•Ability to analyze and interpret map data and extensive knowledge of SoCal cities.
•Ability to transmit and enforce DOT regulations and internal policies/procedures.Booking Appointments, Confirm Appointments, Coordinating Appointments, Schedule Appointments, International Shipping, Log Shipping, International Shipping, Shipping & Receiving, Shipping Functions, Intermodel Logistics, Global Logistics, Logistics & Distribution, Logistics Industry, Supply Chain Logistics, Transportation Logistics