Patient Service Representative

Job Description

WellFast Urgent Care was founded in 2006 by Emergency Medicine physicians with a vision: to provide high quality health care to patients presenting with unexpected minor illnesses and injuries in a friendly environment, without long waiting times, and for a reasonable fee. Nineteen years later, we have grown to offer a variety of services encompassing urgent care, occupational medicine, and physicals to the Lawton/Ft. Sill community and the surrounding areas. We have also been locally voted Best Urgent Care in SW Oklahoma for the last 10 years!

We are seeking to hire an exceptional customer service professional with experience in the healthcare industry to join our team.

Duties include:

• Greeting patients
• Answering phones
• Registering patients using Practice Management Software
• Managing on-line registration system
• Entering, updating, verifying and analyzing health insurance plans
• Collecting and processing patient payments
• Scanning documents into patient’s charts
• Checking patients out
• Balancing cash drawer and creating end of business day reports
• Other tasks as assigned

Job requirements:

• 1 year of front desk experience (clinical setting preferred)
• Attention to detail and organizational skills
• Outstanding verbal and written communication skills (both in-person and over the phone)
• Excellent telephone etiquette
• Outgoing and friendly personality
• Strong interpersonal skills to communicate with patients and staff effectively
• Multitasking skills
• Willingness to learn new skills
• Solid work ethic (including reliability and punctuality)
• High school diploma or GED
• Able to pass a background check and drug screen (random)
• Able to work 11 hour shifts and every other weekend (FT is three full and one 1/2 shift Monday - Sunday).
• Clinic hours are Mon-Sat 9am -8pm and Sun 1-7pm.

Wage ranges from $16/hr - $18/hr depending on experience and skill set.