Staff Technical Writer

Fivetran

Bengaluru, Karnataka, India

Published: 6/14/2022

Full Time

<div class="content-intro">From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</div>About Us
Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.
As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.
We are looking for a passionate and motivated Senior Technical Writer to join our Product Documentation team as we support the company in achieving top-priority objectives & key results
Documentation at dbt is both a community asset and a foundational product surface. The Documentation team accelerates product adoption and user success by helping data practitioners learn, explore, and confidently use dbt.
We operate using a docs-as-code and docs-as-a-product approach within an open-source model, partnering closely with Engineering, Product, Developer Experience, and customer-facing teams. By balancing deep product knowledge with a beginner’s lens, we not only create accurate, easy-to-read documentation for humans and bots alike, but also surface insights that drive product improvements.
In this role, you’ll help new users reach their “a-ha” moment faster, support experienced practitioners as they expand into new areas of the ecosystem, and uphold the clarity, accuracy, and trust that our community depends on.
If you are looking for an exciting opportunity at a collaborative, dynamic and fast-growing company, this role could be for you!
Key Responsibilities & Duties
New feature writing for Product - 45%
<ul>
<li style="font-size: 10pt;">Consistently creates effective docs plans for new feature writing projects</li>
<li style="font-size: 10pt;">Starts conversations in key places, and involves stakeholders to keep everyone well-informed and focused on a world-class customer experience</li>
<li style="font-size: 10pt;">Raises issues or suggests improvements to new features that advocate for user needs</li>
</ul>
Docs projects writing - 20%
<ul>
<li style="font-size: 10pt;">Identifies and advocates for medium to large docs projects</li>
<li style="font-size: 10pt;">Mentors less-senior writers on how to manage their time spent in docs-driven projects alongside new feature ships</li>
<li style="font-size: 10pt;">Independently prioritizes the highest impact work beyond new feature ships</li>
</ul>
Addressing ongoing issues - 20%
<ul>
<li style="font-size: 10pt;">Independently troubleshoots issue requests, and helps less-senior writers learn how to do the same</li>
<li style="font-size: 10pt;">Has a solid understanding of when a swathe of issues can be folded into a larger content strategy improvement project instead of addressing each issue singularly</li>
<li style="font-size: 10pt;">Independently notices overarching issues in our docs and figures out how to address them</li>
<li style="font-size: 10pt;">Focuses on more complex issues, while analyzing data across multiple dimensions to evaluate solutions and drive decisions</li>
<li style="font-size: 10pt;">Triages and reviews open source PRs and issues, and alerts the team when these are piling up</li>
</ul>
Peer reviewing - 15%
<ul>
<li style="font-size: 10pt;">Provides and explains their insightful and compassionate editorial and technical feedback when reviewing the work of peers</li>
<li style="font-size: 10pt;">When providing feedback, consistently notices gaps in pages outside of the pages contained in the pull request they’re reviewing. They evaluate the problem being solved instead of just the pages being submitted for review.</li>
<li style="font-size: 10pt;">Gains agreement, consolidates differing opinions, and enables team to move forward</li>
<li style="font-size: 10pt;">Reviews are consistently centered around clarifying the experience for users</li>
</ul>
Qualifications
Required:
<ul>
<li style="font-size: 10pt;">Minimum 5 years writing technical documentation for developer tools, including a solid understanding of version control and single-sourcing content, and experience managing documentation systems.</li>
<li style="font-size: 10pt;">Strong ability to plan, prioritize, and carry out complex writing projects with high attention to detail along the way.</li>
<li style="font-size: 10pt;">Ability to compassionately give and receive editorial and technical feedback.</li>
<li style="font-size: 10pt;">Communicate clearly and concisely, especially when working asynchronously or with a distributed team.</li>
</ul>
Preferred:
<ul>
<li style="font-size: 10pt;">Experience with dbt or data</li>
<li style="font-size: 10pt;">Previous experience as a senior member of a formal documentation team working collaboratively with other writers, editors, and teams.</li>
<li style="font-size: 10pt;">Worked asynchronously as part of a fully-remote, distributed team</li>
<li style="font-size: 10pt;">A plus if you have experience contributing to or maintaining an open source project</li>
</ul><div class="content-conclusion"> 
Perks and Benefits
<ul>
<li>100% employer-paid medical insurance*</li>
<li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off</li>
<li>RSU stock grants*</li>
<li>Professional development and training opportunities</li>
<li>Company virtual happy hours, free food, and fun team-building activities</li>
<li>Monthly cell phone stipend</li>
<li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li>
</ul>
*May vary by country and worker type - please reach out to your recruiter for more information
Click <a href="https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhB…" target="_blank">here</a> to learn more about Fivetran's Benefits by Region.
<hr>
We’re honored to be <a class="c-link" href="https://fivetran.com/blog/hvr-acquisition-series-d" target="_blank" data-stringify-link="https://fivetran.com/blog/hvr-acquisition-series-d" data-sk="tooltip_parent">valued at over $5.6 billion</a>, but more importantly, we’re proud of our <a class="c-link" href="https://fivetran.com/culture" target="_blank" data-stringify-link="https://fivetran.com/culture" data-sk="tooltip_parent">core values of Get Stuck In, Do the Right Thing, and One Team, One Dream</a>. Read about us in <a class="c-link" href="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital…" target="_blank" data-stringify-link="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital…" data-sk="tooltip_parent">Forbes</a>.     
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, <a href="https://www.youtube.com/watch?v=xlhtp4dGh8o" target="_blank">click here</a> and enjoy our video.
To learn more about our candidate privacy policy, you can <a href="https://fivetran.com/candidate-privacy" target="_blank">read our statement here</a>.
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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this <a href="https://forms.gle/V7k3t4u9j523XkEt6">form</a>. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.</div>