Job Description
Job Description
About us
We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organisations to achieve extraordinary results.
Our platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth, powering confident decisions, and ensuring satisfied clients and teams—we're helping our customers build strong organisations and careers for the long term.
Why our customers love Dayshape:
- We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
- We provide complete operational visibility today and the tools to confidently predict tomorrow.
- We empower firms to become the places where top talent wants to work - and the best clients want to work with.
Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive year we’ve consistently proven our ability to innovate and deliver real impact—and we’re always looking for like-minded people to join us.
At Dayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that. We're a friendly, inclusive, and ambitious team—driven by our values and a shared commitment to success. If you’re ready to join a fast-growing, high-impact company that’s reimagining resource management, then let’s talk.
About the role
We are looking to further grow our customer-facing professional services team in the US to support the onboarding of our new enterprise customers. We are looking for a senior team member who is experienced in driving complex software implementation projects. You will be well practised in leading complex scoping workshops, designing integration solutions as well as hands on in data mapping and configuration. You will use your understanding of the big picture to ensure customers will get the most out of our product.
Dayshape is a highly complex and configurable product, and our software implementation consultants are active learners, applying their ever-growing understanding and knowledge of Dayshape and the complex needs of our customers to help solution it. You will enjoy winning the hearts and minds of senior customer stakeholders and leveraging your experience to develop internal and external processes. Above all else, you will be a problem-solver, independently figuring out what is needed to solve novel challenges, and to bring about business transformation that will continue to deliver on our mission to improve people’s working lives.
You will be joining a fast-growing US professional services team, we have grown from 0-9 people in 18 months and whilst Dayshape is no longer a start-up, a start-up mindset would be beneficial to make the most of the opportunities of joining us at this stage. We want people who work “smart” and are prepared to roll-up their sleeves and collaborate in growing our business and building our reputation in the US.
The job will involve travel to customer sites as required through the course of the project. Anticipate a few days of travel each quarter.
What you’ll do
Work on no more than 1-2 enterprise customer projects at any one time, doing the following:
- Lead workshops with business stakeholders and technical teams to interrogate the customer’s current and future working processes and how they use their existing systems, identifying any technical gaps, documenting requirements, designing solutions and ensuring successful delivery of projects
- Collaborate with business units to understand their needs, and translate them into configuration and data specifications
- Provide thorough assessments of current-state and future-state business processes to establish technical solutions and conduct cost-benefit analyses
- Deliver comprehensive demos of Dayshape to new and prospective customers contextualising how the product can be used to transform their business process
- Understand and build workflows for our complex customers
- Run large onsite UAT sessions, managing issue trackers and tickets to ensure timely resolution, working with product to translate enhancement requests
- Prepare and deliver customer ‘train the trainer’ training
- Work with large, complex data sets
As a senior member of the team you will:
- Support the wider team with technical guidance
- Identify areas of improvement for customers and Dayshape’s rollout methodology
- Mentor less experienced members of the team
- Support the production of Statements of Work by inputting into solutioning the implementation of Dayshape
About you
- Possess a blend of soft and technical skills to effectively analyze business needs
- Significant experience working with or within large global enterprises, including accountancy, professional services firms, media agencies or IT consultancies
- Hands on experience configuring complex software solutions and designing for integrations with CRM and ERP solutions– you will have experience with ADF, JSON, SQL and JavaScript and have a solid demonstrable technical acumen
- Strong customer-facing skills, we need you to win their hearts and minds and guide them through difficult business changes
- A consultative attitude and demonstratable experience providing solutions to customers requirements, for example, experience in a Business Analyst position
- The ability to contextualise the pain points in a customer’s business and understand how to apply and configure Dayshape to bring business efficiencies and improvements
- A logical and analytical approach to problem-solving
- Experience mentoring less experienced members of the team
- Comfortable deputising for a Project Manager
- The ability and attitude to contribute from day one
Bonus points if you have
- Experience implementing Workday or other PSA solutions
- Experience working in resource management
- Experience leading current-state and future-state workshops as part of the implementation project
- Implementation pre-sales (solution consultant) experience
- A seasoned remote worker with experience working in a geographically distributed team.
What you’ll get
- Starting salary $95,000 - $115,000 dependent on experience
- 31 days' holiday per year (including public holidays), increasing by 1 day each year to a maximum of 38 days
- Comprehensive healthcare plan
- 401K
- At least $1,400 per year to spend on professional and personal development.
- Regular All Hands meeting for inspiration and over-communication.
- Genuinely nice, smart people to work with, who are excited about growing our company.
Working Details
This is a full-time role (37.5 hours per week).
We are looking for someone to join the team remotely in/around Austin, Texas, in order to work with customers across the United States, and to facilitate occasional in-person collaboration with others within the US team.
There will be travel to customer sites (US/international). This could be up to 4 visits per project.
Join the team!
Equality of opportunity is more than just a responsibility: we believe it’s a huge advantage to welcome a variety of experiences and perspectives into the team. Diversity is a great asset and, as such, we strongly encourage applications from any background.
This is your opportunity to really influence how we get things done, and how we continue to grow and achieve our ambitions in North America as part of the overall global growth strategy. We're doing well, but there's lots more to do to maintain the high bar and pace that we've set.
Everyone here is growing personally as the company grows, so if that sounds like something you’d like to be part of, we’d love to see your application.
*Please note the successful candidate for this role will be subject to background checks and will have an opportunity to declare anything to us beforehand*
The closing date for this role 9am CT Wednesday 16th July.