Surgery Scheduler, General Surgery

Job Description

Job Description

Job description:

Position Purpose: The Surgery Scheduler, under the supervision of the Director of Operations , will represent the clinic in a courteous and efficient manner by answering telephone calls, scheduling surgeries and scopes, making sure that the documentation is properly filed, assisting in the bariatric scheduling process, and completing pre-certifications/prior authorizations prior to surgical date.

Reporting Relationships: The Surgery Scheduler reports directly to the Director of Operations and indirectly to the Chief Administrative Officer.

Major Duties and Functions:

• To efficiently and accurately schedule surgeries utilizing the Practice Management System to facilitate and maximize the physicians’ efforts.
• To professionally represent the clinic when answering phone calls and scheduling surgeries and procedures.
• Schedules appointments and procedures for all specialties within the practice as directed by the practice administrator
• Makes future clinical appointments for patients as needed by phone or in the office.
• Coordinates the availability of multiple providers and locations.
• Confirms correct procedure or appointment to be scheduled as necessary by chart or referral review.
• Proactively schedules each procedure to ensure all available time is used appropriately by scheduling sequentially and utilizing the wait list and cancellation list when able.
• Alerts appropriate staff when for all physician schedule changes. Reconciles provider schedules when errors occur.
• Makes patients, their families and physicians their primary focus.
• Develops and sustains productive working and patient relationships.
• Actively seeks information to understand patient circumstances, problems, expectations

Areas of Direct Responsibility:

Assist Physicians and clinical staff with surgery scheduling/overall physician schedules.

• To assist physicians in scheduling surgery for their patients.
• To assist physician in maintaining their schedules in the Outlook Calendar.
• To assist with scheduling meetings for physicians as directed.
• To enter scheduling information into Practice Management System and Outlook, message and communicate with patients via Luma.
• Ensure surgical consents are filed in EHR when surgery scheduled.
• Ensure appropriate clinic process followed for Workers’ Compensation per office protocol.
• Obtaining insurance authorizations for surgical procedures and pre-certifications.
• Ensure the procedural facility relationships are maintained and the facility receives all information necessary.
• Compliance:
• Recognizes and complies with legal regulatory, accrediting and procedural requirements related to area of responsibility
• Protects patient and team member privacy and only accesses patient and/or team member related information as needed to perform job duties
• Reports violations or areas of concern to supervisor or Corporate Compliance Officer via established methods of communication.

POSITION SPECIFICATION

Position/Title: Surgery Scheduler

Educational Requirements: A high school degree with additional formal training or education in scheduling and bookkeeping is preferred.

Prior Work Experience: A minimum of two years of experience is preferred and previous employment involving customer service is necessary.

Special Knowledge or Skills: The following special skills or areas of expertise are required of this position.

• Demonstrated ability/experience in the areas listed below:
• Ability to work and communicate effectively with patients, physicians, management, staff, and public including other clinic and facility staff
• Ability to simultaneously manage multiple tasks, establish priorities and coordinate work activities
• Scheduling of surgeries and clinic appointments
• Answering/making phone calls
• Application and use of: Telephone systems
• Computer Knowledge
• Knowledge/experience in the health care industry regarding: All health insurance plans including Medicare and Medicaid

Other Qualifications or Requirements:

• Ability to maintain strict confidentiality.
• A strong work ethic and excellent attention to detail.
• Maturity and a professional appearance.
• Patient, courteous, tactful, and friendly.
• Ability to work as team member and independently.
• Ability to take direction, and receive feedback.
• Ability to follow Practice Policies and Processes.

Job Type: Full-time

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical Office: 2 year (Preferred)
• Surgery Scheduling: 1 year (Preferred)

Work Location: In person

Company DescriptionSpecialists in General Surgery is a privately held clinic-based health system located in the northwestern part of the Twin Cities specializing in Surgical Expertise with Breast Cancer, Weight Loss Surgery, Gallbladder, Hernia, Endocrine, Gastric Reflux, large and small Bowel surgery. There are 10 Clinic locations with 11 physicians, and 5 physician assistants, and one Nurse Practitioner.

Company Description

Specialists in General Surgery is a privately held clinic-based health system located in the northwestern part of the Twin Cities specializing in Surgical Expertise with Breast Cancer, Weight Loss Surgery, Gallbladder, Hernia, Endocrine, Gastric Reflux, large and small Bowel surgery. There are 10 Clinic locations with 11 physicians, and 5 physician assistants, and one Nurse Practitioner.