Job Description
Job Description
Lifetime Assistance – Onboarding Specialist
Make an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.
Position Overview:
Job Title: Onboarding Specialist
Location: 425 Paul Road, Rochester, NY 14624
Department: Human Resources
Employment Type: Full Time - 40 Hours Weekly
Starting Wage: $23 - $25 per hour
Why You Should Work for Lifetime Assistance?
- No-Premium Health Insurance: Access comprehensive healthcare without added cost.
- Education Support: Access tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 Scholarship per semester — plus micro-credential stipends up to a $750 and SUNY partnerships.
- Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training.
- Career Growth: Clear pathways to advancement, leadership training, and coaching support.
- Work-Life Harmony: Flexible scheduling and generous paid time off ensure sustainable balance.
- Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike.
Your Core Responsibilities:
Onboarding Process Coordination:
- Maintain accurate status updates in the Applicant Tracking System (ATS) throughout the onboarding process.
- Establish onboarding accounts and send instructional welcome emails within 24 hours of new hire assignment.
- Ensure all hiring paperwork is submitted by new hires.
- Contact new hires within 24 hours of assignment to initiate the onboarding process and establish a supportive relationship as their main point of contact throughout the onboarding process.
- Send TB screening authorization to the lab and track clearance status.
Compliance & Background Checks:
- Initiate and complete the required background checks (for example: MHL, Fingerprinting, SCR and MetroData when applicable) within 24 hours of assignment.
- Conduct additional screenings as needed and escalate concerns to the Director of Talent Acquisition.
- Monitor and update the CBC database within 14 days of hire date, post-confirmation of new hire orientation attendance.
- Track and follow up on TB screening documentation and liaise with providers when necessary.
Documentation & Records Management:
- Ensure all hiring documentation is submitted to the Director of Talent Acquisition by the Wednesday prior to New Employee Orientation.
- Verify I-9 identification and complete timeclock setup at New Employee Orientation (arrive 15 minutes early).
- Maintain accurate records of required document completion and address any discrepancies or missing documentation.
Communication & Collaboration:
- Serve as the primary point of contact for new hires throughout the onboarding process.
- Collaborate closely with recruiters and the Director of Talent Acquisition to identify and resolve any onboarding delays or compliance issues.
- Notify appropriate personnel when onboarding requirements are not met by the deadline.
Performance & Reporting:
- Meet onboarding targets and key performance indicators on a weekly, monthly, and quarterly basis.
- Provide regular updates and communicate any barriers to meeting onboarding objectives.
What You Bring:
- Experience with HR systems, ATS platforms, and digital documentation preferred.
- Prior experience in onboarding, HR, or administrative coordination preferred.
- Must have reliable transportation.
- Must pass all required background checks and clearances (e.g., SCR, Fingerprinting, SEL, MHL).
- Excellent communication and customer service skills.
- Detail-oriented with strong organizational and time management abilities.
- Ability to work independently and as part of a collaborative HR team.
- Strong computer proficiency, including Microsoft Office and video conferencing platforms.
- Familiarity with HR documentation standards and hiring compliance protocols.
Our Mission & Culture:
- Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters.
- Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion.
- Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all.
Are You Ready to Begin?
If you’re passionate, caring, and ready to transform lives, including your own, apply today!
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer, we celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
“I am part of something bigger… Being a Lifetime Assistance employee means everything to me.”
— Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us