Job Description
Job Description
Short Term Employment Opportunity
June - September 2026
***$17.00/hour starting pay – Eligible for Bonuses based on hours worked***
***Full time, Monday – Friday, 8:00 am - 5:00 pm **
Summary of Position
The Application Specialist provides outstanding customer service to both internal and external customers by professionally answering calls about telephonic applications for public assistance programs.
Essential Job Requirements
- Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving
- Accepts telephonic applications for public assistance programs
- Screens applicants to determine if active case exists or application is pending
- Uses multiple complex computer systems to research, validate, update, and maintain case information
- Provides information to callers, including rights and responsibilities
- Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue
- Regular and timely attendance
- Other duties as assigned
Required Education
High School Diploma or equivalent
Required Experience
- Customer service experience preferably in a call center environment
- Data entry and typing experience. Must be able to type at least 20 WPM