Job Description
Job Description
SVS Group is currently hiring An Experienced Customer Service - Technical Support Representative for one our best Manufacturing Clients here in Phoenix, AZ. You will have typical Customer Service and Technical Support job duties to include:
- You are the person that is responsible for daily inbound customer service and technical service communication between customers and client.
- You will be working out of our new corporate office in Phoenix, Arizona near Sky Harbor Airport.
- This is a full-time position with a strong team environment.
- Your duties will be to handle incoming customer calls and emails in regards to customer service and technical services that are needed for all products sold.
- You will manage an internal assigned queue of customer requests, and to communicate with customer service and management daily regarding customer needs.
- This is a great opportunity for a self-driven individual looking for a career and opportunities to advance within a steadily growing company.
- Your pay starts at $19.00 but we are looking for people that want Career Advancement and Pay Raises. You show us you can do it and we will reward you!!!!
Technical Service Representative responsibilities:
- Daily inbound work queue of customer requests via HelpScout and Email
- Daily inbound phone calls from customer with customer service and technical questions
- Following established trouble shooting guides with customers
- Completing reports as needed by management team
- Working with customers and their limitations to best represent client and help get their problems resolved
- Working with Technicians in the field and walking them through trouble shooting guides
Requirements:
- You must have at least 2+ years of Customer Service Skills
- Inbound Call Center Customer Service is a Plus
- You must be somewhat technically savvy to help customer troubleshot their equipment
- Management experience is a plus as we will be moving people into management roles once they know what they are doing
- You must be extremely friendly and enjoy helping people
- You must be computer proficient with all Microsoft Office Products
- You must get along extremely well with others and take direction well
- You must have outstanding punctuality and attendance
- You must love working 1st Shift - Monday - Friday - 6:00am - 4:00pm
Company DescriptionSVS Group has extensive experience in many industries. We understand the opportunities, and how to find the best fit for your company. Our national search capability allows us to do the legwork to match candidates to opportunities in top locations.
Company Description
SVS Group has extensive experience in many industries. We understand the opportunities, and how to find the best fit for your company. Our national search capability allows us to do the legwork to match candidates to opportunities in top locations.