Job Description
Job DescriptionSalary: $21.00 - $28.00 per hour DOE
As a vital member of the One SAFE Place, the SurvivorAdvocateservesas the primary point of entry for survivors of domestic violence, sexual assault,elder abuse, and human trafficking.The Survivor Advocate is a generalist role andprovides theinitialintake experience for all clients, delivering crisis intervention, peer counseling, assessment, information and referrals, and civil legalassistancein a trauma-informed, client-led manner.This positionoperateswithin an integrated team, collaborating across internal programs and with community-based organizations to ensure a comprehensive, person-centered response to each survivor's needs.
Please note: This position does not qualify as a mandated reporter under Penal Codesection11165.7(a).
Duties and Responsibilities
Client Support and Advocacy
- Serve as theinitialpoint of contact for all incoming clients, conducting trauma-informed intake assessments and crisis intervention
- Provide peer counseling, emotional support, and information and referrals to survivors across service needs
- Develop and update individualized safety and support plans in collaboration with survivors.
- Assistsurvivors in emergency situations to obtain shelter, financialassistance,medical care,and other basic needs.
- Help survivorsidentifyand accessappropriate internaland external services, including onsite and offsite partners and community collaboratives.
- Respond to requests for on-site advocacy and accompaniment at law enforcement agencies, courts, and medical facilities.
- Provide Crisis Hotline coverage, which may include evenings, weekends, and holidays.
- Ensure thatsurvivors includingtheirdependentsand support persons-areprovided with a safe,client-centeredenvironmentinalingmentwith department philosophy and procedures.
- Helpfacilitatesupport groups or workshops for survivors, as assigned.
- Provide Crisis Hotline coverage, which may include evenings, weekends, and holidays.
Civil Legal Assistance
- Assistclients in understanding the protective order process and preparing and filing applications for temporary restraining orders and protective orders
- Provide clients with information and support to navigate civil legal processes independently where appropriate
- Consult with the Legal Advocate as a resource on complex protective order matters
- Coordinate referrals to the Legal Advocate for clients requiring court accompaniment or ongoing legal advocacy services.
Shelter Intake Backup
- Maintain training toconductshelterintakeswhenshelter staff are unavailable.
- Conduct shelter intake assessments and orient new shelter residents in alignment with shelter procedures.
Documentation and General
- Maintainaccuratefiles, progress notes, and data entryin alignmentwithagency and grant guidelines.
- Complete andsubmitall required client forms and documentationaccurately and ontime.
- Maintain confidentiality of client information,pursuant toEvidence CodeSection1037.
- Assistwith front desk and walk-in coverage as needed.
- Attend andparticipatein staff meetings and in-servicetraining, as requested.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Strong understanding of trauma-informed care principles and best practices in supporting survivors of violence.
- Ability to conduct intake assessments, crisis intervention, and peer counseling with skill and consistency
- Working knowledge of the protective order process and ability toassistclients in preparing and filing applications
- Ability to navigate complex, high-stress situations and multiple service systems with sound judgment, initiative, and professionalism.
- Demonstratedproficiencyin computer use, including Microsoft Word, Outlook, and other relevant software, with the ability to learn and navigate agency-specific documentation systems.
- Excellent written and verbal communication skills, with the ability to document client work clearly and accurately.
- Effective teamwork and collaboration skills, with the ability to work well across diverse disciplines and professional settings, and tomaintainpositive rapport with clients, staff, volunteers, and community partners.
- Experience working with culturally and linguistically diverse populations and a commitment toequitable, trauma-informed service delivery, with respectforothers' experiences, opinions, language, culture, and knowledge.
- Working knowledge of local community resources and the ability to makeappropriate referralsacross multiple systems.
- Awareness of and sensitivity to the dynamics of physical, sexual, and emotional violence and the impact on survivors.
- Valid California driver's license, certificate of insurance, and reliable transportationrequired.
Education and Experience
- AA or BA in social work, human services, psychology, or a related field preferred; or a minimum of one year of experience working with survivors of domestic violence, sexual assault, and/or human trafficking.
- Bilingual (Spanish/English) strongly preferred but notrequired.
- Satisfactory completion of One SAFE Place's DV/SA Counselor training (post-hire requiremen
- Ability to pass a background investigation including fingerprinting.
Physical Requirements
- Ability to navigate the shelter facility andassistclients in various areas, which may include walking up and down stairs or moving between offices.
- Capability to sit for extended periods while conducting interviews or paperwork, as well as standing for various tasks such as providing support orassistance.
- Ability to lift and carry items up to 25 pounds, which may include files, supplies, orassistancefor clients if needed.
- Ability to see and read documents, client forms, and screens for data entry and assessments.
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) package
- Prestige Urgent Care Membership
- Paid Time Off
Please note that One SAFE Place serves survivors of all genders. If you are also a survivor, we trust that you are in a place of personal healing where you can remain client-focused and manage personal challenges that may arise. You are always encouraged to check in with the director and your supervisor as needed foradditionalsupport.
One SAFE Place is an At-Will Employer.
One SAFE Place is an Equal Opportunity Employer.