Job Description
Job DescriptionJob Title: Pier Coordinator
Location: New York, NY
Compensation: $18/hour + Weekly Bonus Incentive
Schedule: Full-time | Weekends & Holidays Required
About the Role:
New York Water Tours is seeking a reliable and energetic Pier Coordinator to support daily operations at our piers. This key role ensures smooth boarding processes, accurate passenger tracking, and top-notch customer service for our water tour guests.
Key Responsibilities:
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Manage pier operations including staff setup, equipment checks, and signage.
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Scan tickets and troubleshoot any issues.
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Accurately track and report passenger attendance and daily scan reports.
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Communicate with bus dispatch and management about schedule changes, delays, or closures.
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Monitor passenger data through internal platforms and submit all required forms.
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Ensure safety standards are met and incidents are properly documented.
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Handle mooring tasks including catching lines and securing vessels.
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Welcome guests, provide trip information, and promote tour upgrades.
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Conduct dock inspections and maintain a clean, efficient boarding area.
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Support a positive and professional environment for staff and guests.
Requirements:
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Ability to commute to Pier 40.
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Able to lift up to 50 lbs and stand for long periods.
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Excellent customer service and communication skills.
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Ability to work independently and stay organized under pressure.
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Willing to work outdoors in all weather conditions.
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Comfortable working 12-hour shifts, weekends, and holidays.
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Sales experience or willingness to promote upgrades is a plus.
Join us and help create memorable experiences on New York’s iconic waterways!
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